#Subscription Payment Not Initiated

1 messages · Page 1 of 1 (latest)

jaunty knot
#

Payment ID: pay_mWoeyHDWdwQQIdqhoVEJE

User's subscription was supposed to happen 6 hours ago, but it still says "Not Initiated"

image.png
long roostBOT
#

To resolve the issue with the subscription status showing "Not Initiated" for payment ID pay_mWoeyHDWdwQQIdqhoVEJE, follow these steps:

  1. Check Payment Status: Verify the current status of the payment using the Dodo Payments API. You can retrieve the payment details by using the following API call:

    from dodopayments import DodoPayments

client = DodoPayments(bearer_token="Your Bearer Token")
payment = client.payments.retrieve("pay_mWoeyHDWdwQQIdqhoVEJE")
print(payment.status)

    This will help confirm if the payment is still pending, failed, or has any error codes associated with it.

  2. Investigate Potential Delays: Sometimes, delays in processing can occur due to network issues or other backend processes. Check if there are any ongoing issues reported on the Dodo Payments status page or contact support for confirmation.

  3. Verify Webhooks: Ensure that webhooks for payment events are set up correctly. This can help you receive real-time updates on payment statuses. If there are issues with webhooks, you may not receive status updates as expected.

  4. Contact Support: If the issue persists and you cannot determine the cause from the API or webhooks, contact Dodo Payments support for further investigation. Provide them with the payment ID and any error messages you have encountered.

  5. Retry Payment: If the payment has failed due to insufficient funds or incorrect payment details, consider retrying the payment with updated information.

These steps should help you diagnose and potentially resolve the issue with the subscription payment status. If you need further assistance, contacting support with detailed logs and error messages will be beneficial.

Helpful Links

Dodo Payments Status Hub

Stay informed about the real-time performance and availability of Dodo Payments services. Get updates on system health, maintenance schedules, and incident

#

Hey @jaunty knot, We have limited availability over weekends, but rest assured we'll get back to you as soon as possible!

violet lake
#

@edgy mason please help here

jaunty knot
#

Hey, the payment came thru, but it has not been added to the balance.. it only increased in the main homepage dashboard which shows the total revenue.

payment id

pay_mWoeyHDWdwQQIdqhoVEJE

full thistle
#

same happened with me as well, still looking for solution