#Request to delete my Dodo Payment Account

1 messages · Page 1 of 1 (latest)

little light
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I'd like to formally request my Dodo Account as I can't find the option in dashboard I'd like to request it here

pliant radishBOT
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To formally request your Dodo Payments account, you should first ensure you have checked all relevant sections of the Dodo Payments dashboard for account-related options. If you're unable to find the option to request your account through the dashboard, you can take the following steps:

  1. Check the Dashboard: Make sure to navigate through the sections in your Dodo Payments dashboard, especially under sections like "Profile" or "Account Settings."

  2. Contact Support: If you still cannot find the option, you should contact Dodo Payments support directly. You can reach out to them via email at [email protected] or use any available support chat options like Intercom or Discord.

  3. Verification Issues: If the issue relates to verification or compliance, ensure that all your documents are correctly submitted and check the verification section of the dashboard for any pending actions or resubmission requests.

  4. Email Communication: If necessary, email your request to the compliance team at [email protected] with your registered email ID and any relevant details about your account issue.

These steps should help you formally request your account if you are unable to do so directly through the dashboard.

Helpful Links:

Dodo Payments Documentation
My Accounts - Dodo Payments Documentation

Merchant can access and manage their personal account information such as Contact Name, Profile Image and phone number for a more personalised experience through the my account section.

Dodo Payments Documentation
Review & Monitoring Policy - Dodo Payments Documentation

How Dodo Payments monitors merchant activity to protect customers, partners, and the payment ecosystem.

Dodo Payments Documentation
Merchant Acceptance Policy - Dodo Payments Documentation

This policy will help you understand the types of businesses we support, the types we restrict or prohibit, and how we enforce our standards.

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Hey @little light, We have limited availability over weekends, but rest assured we'll get back to you as soon as possible!

spice dove
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Hi @little light Any reasons why you want to delete your account?

little light
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@spice dove Here's my business ID bus_Zxw67yAby5RKKS1GFiVND , i've received mail from your compliance team that my product is not supported, since there is only 1 sale via your platform in last 6 months I would like to delete it as well too

copper trench
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hi @little light! we've deleted your account!