#Payout
1 messages · Page 1 of 1 (latest)
It seems like you're experiencing a delay in receiving your payout from Dodo Payments. Here are some steps you can take to troubleshoot the issue:
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Check Payout Status:
- Go to the Dodo Payments dashboard and check the status of your payout under the Payouts section. The status could be "Payout Not Initiated", "Payout In Progress", "Payout On Hold", "Payout Successful", or "Payout Failed"【4:7†source】.
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Payout Processing Time:
- Typically, payouts take 1-2 business days to appear in your bank account once they are processed【4:5†source】. Delays might occur if the payout date falls on a weekend or a bank holiday.
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Payout Cycle:
- Ensure that your payout cycle is set correctly. The default payout cycle is bi-monthly, but you may have a different setup depending on your account. Check if your payout date aligns with the cycle you are on【4:10†source】.
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Verification and Compliance:
- Make sure all your verification and compliance documents are in order. If there are any issues, your payout might be on hold【4:8†source】.
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Contact Support:
- If everything seems in order but you still haven't received your payout, it might be best to contact support directly through email at [email protected] or through their support channels on Intercom or Discord【4:10†source】.
If none of these steps resolve the issue, please consider reaching out to support with your registered email and business ID for a more detailed investigation.
Helpful Links:
@wispy mica
- I didn't receive any payouts too