#Verification is completed, but live mode not activated

1 messages · Page 1 of 1 (latest)

pure hollow
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**Business Id: **bus_WrhdOrUU608jB2zOFp96i
**Email: **[email protected]

Home page still says, "verification needs to be completed". Since, this is dependant only on Dodo Payment's side, please complete this soon.

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jade thornBOT
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To resolve the issue with your business verification status for Business ID: bus_WrhdOrUU608jB2zOFp96i, please follow these steps:

  1. Check Submission Status: Ensure that you have submitted all required identity and business verification documents through the Dodo Payments dashboard. Navigate to the Verification tab to confirm your submission status.

  2. Verification Timeline: Dodo Payments typically processes verification within 24-72 working hours. If it has been longer than this, there might be additional actions required from your side or a delay due to high application volumes.

  3. Pending Actions: Check your email and the Dodo Payments dashboard for any notifications regarding incomplete or incorrect submissions. Sometimes, additional documentation or clarification may be needed.

  4. Contact Support: If you have verified that all documents are correctly submitted and it has been more than 72 hours, please contact Dodo Payments support. You can do this via email or by sending a direct message on Discord with your registered email for a follow-up.

  5. Ensure Compliance: Make sure your business model and documents comply with Dodo Payments' policies. If your earnings have crossed $100, your verification might be prioritized, but compliance is still necessary for approval.

If these steps do not resolve the issue, contacting Dodo Payments support directly is recommended for a more detailed investigation.

Helpful Links:

Dodo Payments Documentation
Verification Process - Dodo Payments Documentation

Learn how to successfully complete the onboarding verification process, including identity, business, and bank verification steps, to ensure compliance and facilitate quick approval.

Dodo Payments Documentation
Merchant Acceptance Policy - Dodo Payments Documentation

This policy will help you understand the types of businesses we support, the types we restrict or prohibit, and how we enforce our standards.

pure hollow
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Test product created and test transaction also completed.

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pure hollow
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<@&1305795314933956648>

simple nest
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@rancid grove @unreal token can you check this?

rancid grove
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@pure hollow your verification is completed there seems to be an error in the get started page we'll roll out a fix for this today

rancid grove
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@pure hollow can you dm your business_id

pure hollow
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Business Id: bus_WrhdOrUU608jB2zOFp96i

pure hollow
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This is a blocker for getting payments, since live mode can't be activated from my side also

rancid grove
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Live mode is already enabled. Can you refresh and check please