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[astral finch]

It says upload profile photo, but where to upload there is no thing to uplaad, can you help?

[indigo gale]

To upload a profile photo in Dodo Payments, follow these steps:

1. Access Your User Profile:

   • Click the icon in the top right corner of the Dodo Payments dashboard.
   • Select "Profile" from the dropdown menu.

2. Edit Personal Details:

   • In the profile section, you will have options to update your personal information, including the profile image.
   • Click on the option to upload a profile image.

3. Upload the Image:

   • Follow the prompts to select and upload your image file.
   • Ensure that the image meets any specified requirements (such as file type and size).

4. Save Changes:

   • After uploading the image, make sure to save the changes to update your profile with the new photo .

If you encounter any issues or do not see the option to upload an image, please ensure you are in the correct section of the dashboard or contact Dodo Payments support for further assistance.

Helpful Links:

• User Account Management
• Dodo Payments Dashboard

[astral finch]

Thats done already

Can you please check?

[stiff sluice]

Hey @astral finch our verification takes atleast 24-72 hours. Let us know if it’s pending by then.

[astral finch]

I think its done

I can not switch to live mode

Whats the issue?

[stiff sluice]

Can you share a screen recording? This shouldn't happen if the verificaton steps are completed.

[astral finch]

I see profile picture as well

[stiff sluice]

Hi @astral finch you have uploaded a passport size photo, please submit a photo in natural lighting. We’ll allow resubmission.

[astral finch]

I did that

You can see in my profile picture

[stiff sluice]

Thanks for the update, we'll review it soon.

[astral finch]

But its already 72 hours

Still have to wait again?

[stiff sluice]

No, we'll review it soon.

[astral finch]

Great, thanks.

[astral finch]

Any updates? Still not done