#Error to proceed order (woocommerce)

1 messages · Page 1 of 1 (latest)

rapid falcon
#

Hello i try to link dodo plugin with woocommerce but when i try to place the order it show me this error any help please !!😩

IMG_6817.jpg
wanton jayBOT
#

To troubleshoot the issue with linking the Dodo Payments plugin to WooCommerce and encountering errors when placing an order, you can follow these steps:

  1. Verify API Keys: Ensure that the API keys are correctly configured in the WooCommerce plugin settings. You can find your API key in the Dodo Payments dashboard under Developer > API Keys. Make sure the key is entered correctly in the WooCommerce settings.

  2. Check Webhook Setup: Ensure that the webhook URL is properly set up. This involves copying the webhook URL from your WooCommerce plugin settings and adding it to the Dodo Payments dashboard under Developer > Webhooks. Make sure the signing key is also correctly copied and entered in the plugin settings.

  3. SSL Certificate: Check that your website's SSL certificate is valid. An invalid certificate can cause issues with secure connections required for payment processing.

  4. Plugin Configuration: Go through the plugin settings to ensure all fields are filled out correctly, especially the Live Webhook Signing Key and Live API Key fields.

  5. Server Logs: Review your server logs for any errors that might provide more context on what is causing the failure when placing an order.

  6. Test Mode: If you are still in the testing phase, ensure that the Test API Key and Test Webhook Signing Key are used, and the plugin is in test mode.

  7. Contact Support: If the above steps do not resolve the issue, consider reaching out to Dodo Payments support for further assistance.

Helpful Links:

#

Hey @rapid falcon, We have limited availability over weekends, but rest assured we'll get back to you as soon as possible!

balmy dagger
#

Hey @rapid falcon
Could you pl share the steps to reproduce this issue?

rapid falcon
#

The API and WEBHOOK already existe as you can see but when i try to proceed the checkout it give me error I don’t understand what happening

IMG_6857.jpg
balmy dagger
#

Please use wp debug extension, try the payment again and share the logs.