#need help with a payment

1 messages · Page 1 of 1 (latest)

maiden wyvern
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I got a payment and then the refund automatically happend and i need to know how it happend

steady kayakBOT
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To understand how an automatic refund occurred, you can check a few things in the Dodo Payments system:

  1. Refund Rules: Ensure the refund was within the rules set by Dodo Payments. Refunds must be initiated within 30 days of the transaction date and are only issued to the original payment method used by the customer .

  2. Webhook Events: Check if any webhook events were triggered that might have initiated the refund. The refund.succeeded webhook is sent when a refund is successfully processed .

  3. Refund Triggers: Automatic refunds could be triggered by specific conditions, such as a failed payment or a dispute being resolved in favor of the customer. Review any disputes or failed payment events related to this transaction .

  4. System Logs: Check the system logs for any automated processes or errors that might have triggered the refund. This includes reviewing any API calls made to the refunds endpoint .

If you are unable to determine the cause from these checks, consider reaching out to Dodo Payments support for further assistance. They can provide more detailed insights into the transaction and refund process.

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maiden wyvern
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could someone from support help me out