Your AI-powered illustration generation platform may have been flagged under the category of "Human services packaged digitally" if it was perceived as offering services rather than a purely automated product. According to Dodo Payments' policy, selling design, development, coaching, or marketing services as "digital" isn’t allowed unless it’s largely productized and automated【4:0†source】.
Since your platform is AI-driven and users interact directly with the system, it might not fall under this restriction if the service is sufficiently automated and does not require significant human involvement. However, Dodo Payments also considers the overall compliance and risk factors associated with the business model【4:1†source】.
Here’s what you can do next:
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Clarify Your Business Model: Clearly outline how your platform operates, emphasizing the automated nature of the service and the lack of human involvement in generating illustrations.
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Provide Additional Documentation: If your business model aligns with the categories that often require review, such as AI tools, you might need to provide extra details about your operations. This could include technical documentation or a demonstration of the automation process【4:3†source】.
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Contact Support: Reach out to Dodo Payments support for clarification and to discuss your specific case. You can email [email protected] with a detailed explanation of your platform and request a review【4:5†source】.
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Review Policies: Ensure your platform complies with all other relevant policies and guidelines provided by Dodo Payments to avoid similar issues in the future【4:1†source】.
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