#Can't register/login

32 messages · Page 1 of 1 (latest)

paper lodge
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I know it said there was a way to do this in the faq but the link just sent me to the EA Help homepage and I can't find the "contact us" page that I remember was there last time I tried this.. I submitted an issue report thingy on the EA Help website but I haven't gotten an email or any kind of response.

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indigo pagoda
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Heyo! So EA Support juuust changed the layout, making the guides for getting in touch with an agent outdated. Our team is checking in with the Support team, but in the meantime, you can reach a live chat by scrolling to the bottom of the Support page, clicking "Contact us", and fill out the information fields like my post here:

#・general-off-topic message

After you submit, a live chat option should appear on the following page (with a queue timer)

paper lodge
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The contact an advisor option doesn't show up for me... I guess I have the wrong issue type or something 🤷

indigo pagoda
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It seems to only show up when specific issues are selected, unfortunately - did you try using the issue I put in?

paper lodge
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ah there it is, thanks

indigo pagoda
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As if it wasn't hard enough to contact Support with the previous system. They went and made it harder. Big sigh

paper lodge
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sighh

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Thank you for helping :)

indigo pagoda
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I'm happy to hear it popped up at least! Fingers crossed for the queue

paper lodge
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It currently says there's about 160 minutes spore_spooked I guess I will just create some creatures while I wait haha

indigo pagoda
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YIKES. Suppose that tracks, someone in general-1 just had a 157 minute wait, but yiiiikes. If I remember correctly there's certain times of the day that are slower, just in case!

paper lodge
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I don't mind waiting, thanks again for the help :D

indigo pagoda
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You're wonderful for being so patient 💖 Please let me know how it turns out! Make sure you have your proof of purchase screenshots ahead of time if you haven't grabbed those yet!

paper lodge
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Ah. it was gifted to me years ago and I no longer have access to that email.....

indigo pagoda
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Ohhh hrm, if it was prior to 2021 (when Steam stopped including keys), Steam might be able to help you out with recovering those

paper lodge
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deeefinitely prior to 2021

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I'll see what I can do

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would a screenshot of the steam purchase history screen work?

indigo pagoda
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EA support is REALLY picky - they require both the steam history and the email, otherwise they'll likely say they can't help you

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paper lodge
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-_- ok I'll see if the email is doable too then

indigo pagoda
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I'm sorry T_T it's excessive imo

paper lodge
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not your fault, it's all good

paper lodge
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well just got done with the chat,, I couldn't find the email spore_sad guess I'll try again another day

icy spindle
indigo pagoda
icy spindle
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This button does not appear in the EA account update, nor in the download and launch topics(

indigo pagoda
paper lodge
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Tried again recently, it seems that it is indeed impossible to get the confirmation receipt for spore from Steam if you bought it in 2016 or before. or something like that. Sent Steam an email and the said they cannot resend it.

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screenshot of the response from Steam wasn't accepted either.

icy spindle
icy spindle