Hoping for some updates on the alpha test emblem distribution for people who didn’t receive them

[tidal fulcrum]

There is a considerable number of guardians here who played both the alpha and beta tests of Destiny Rising and completed all the required challenges to get the rewards and got either just the alpha, just the beta or no rewards at all.

The alpha test emblems were supposed to be received via code sent to an email address we linked during the alpha. We never got that.

Since the beta was available only on android, the folks who played alpha on iphone and beta on android CANNOT get both rewards on the same account, because there was no way to link google account on iOS during the alpha. And it wasn’t required either, that’s why you asked us to bind an email address.

I know fixing bugs is probably top priority for the dev team, but at least an acknowledgement of the situation and a response stating that they are working to distribute the emblems (FIRST CHOSEN and JIANGSHI FORERUNNER) would be great. Many alpha players including myself spent double digit hours playing the alpha, giving honest feedback and reporting bugs. Hope we can get the emblem like the rest of android players.

[tidal fulcrum]

@scenic sable

[pale crown]

I would love my rewards too sometime, but I'm honestly in no big rush

[tidal fulcrum]

No rush either, would just love the acknowledgment that they are working/will work on a solution

[tidal fulcrum]

Here is the full info

[native blaze]

Have you reached out to support about this either in game or through the support email?

[pale crown]

I haven't found out how to tbh, just not such a big deal that I've gone out of my way to do it

[native blaze]

It would be great if you could send them an email about this [e-mail]. The more players that contact support the more likely they are to acknowledge the issue and get it resolved for us!

[pale crown]

Got it, I'll send an email later today. Thank you!

[tidal fulcrum]

When you contact them via email they just say to contact in-game support because “they have your account info”

[tidal fulcrum]

And when you contact in-game they keep giving replies like this

I think our best chance is to push this issue through Community Managers

[rocky nova]

I agree with this, I played both the Alpha and Beta with the same email address and have not received any emblems. Which is funny because I DID receive my Double silver purchase reward that I spent during Beta - so they obviously know I've played... Lmfao.

[tidal fulcrum]

Please keep contacting in game support and via email until we get our promised rewards, they promised to send via email

[tidal fulcrum]

Now they are saying that they required users to sign in with the same alpha account. That is not correct. Otherwise why would they have required to bind a social media account?

That is literally not correct

@native blaze

“The redemption code will be issued via email”

[gaunt juniper]

Thats not right either the main problem is linking both accounts

I was looking for where this type of discussion went since they took our beta chat away

[tidal fulcrum]

We’re keeping it here, hoping the mods help us reach the community managers, because in-game support has not been useful

[gaunt juniper]

theygave me this response 2 weeks ago

the issue is I dont have both uid or idk where to find them so Im in a pickle

[tidal fulcrum]

Was this via email? Also did you ask about beta or alpha

[gaunt juniper]

I mentioned both

It started with this

After that^ they asked me what platform the game was from and I proceeded to tell them that it was on the mumu player and that the email was the same from google/apple

then you get to the second screenshot I posted then the first screenshot is the response to the second one. Sorry its not in order but please ask if its confusing

[tidal fulcrum]

No i completely understand. This alpha on iOS and beta on google has been a major issue for everyone. The only people ive seen that have been able to claim both and alpha and beta rewards on the same account are the ones that played both on android, otherwise you are screwed

You get either alpha OR beta, and therefore you cannot get the amazing FIRST CHOSEN emblem

[gaunt juniper]

Yeah I put my silver rebate over the emblem, I hope they make a fix soon

[tidal fulcrum]

They keep saying this via email

[tidal fulcrum]

Any updates?

[gaunt juniper]

I don’t have an update but why is it so difficult to actually get help for this

[jovial vale]

Wasn't there supposed to be an emblem for clearing contest mode in Alpha too? I swear there was.

I would not have done it if it was simply just leaves and bragging rights. I'm someone that will only do difficult content if there's a genuine reward.

They need to quit with that different platforms so you don't get anything crap. Get someone to look at peoples provided proof of participation and distribute the damn emblems.

[tidal fulcrum]

@rustic crown

[tidal fulcrum]

Yes there is an emblem for having played and completed challenges in the alpha, the beta, and both. Alpha rewards were supposed to be distributed via email but they never did that.

[jovial vale]

The alpha contest mode gauntlet specifically I mean. People in main chat told me there wasn't an emblem for that, but I am 100% certain there was and now I'm in the Mandela verse.

Would love to see the event screen for that in alpha so I can know I'm not crazy.

[tidal fulcrum]

Any updates??

[tidal fulcrum]

Any updates on this? @native blaze

[tidal fulcrum]

Any updates on this issue @rustic crown

[gaunt juniper]

With them not even trying to fix this issue, has made me completely drop the game