#hi all here

1 messages · Page 1 of 1 (latest)

obtuse axle
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how do i fix this

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acoustic escarpBOT
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BUG REPORTING GUIDE

Please share your game logs, game saves, crash dumps, and DxDiag. These are essential for diagnosing and fixing bugs.

HOW TO FIND LOGS

Game logs are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

HOW TO FIND SAVES

Your saves are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:
• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:
R5\Saved\Logs

Dedicated server saves are located here:
R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

HOW TO FIND CRASH DUMPS

If crashes are involved, please share crash dumps:

Game client dumps (if play offline)
%LOCALAPPDATA%\Local\R5\Saved\Crashes
%LOCALAPPDATA%\Local\R5\.sentry-native

Server dumps (if you self-host from game client)
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\.sentry-native
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes

Dedicated server dumps
Windrose Dedicated Server\R5\.sentry-native
Windrose Dedicated Server\R5\Saved\Crashes

HOW TO FIND DXDIAG

Please also include your DxDiag report. This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

Any additional screenshots and/or videos are HIGHLY appreciated!

fathom idol
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You should have the instructions mentioned above 🫡

obtuse axle
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ty

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sorry didnt see this

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i dont have logs i cant login

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i cant login

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this is all i get

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clearly i have dx12

fathom idol
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Do be following the instructions for the full dxdiag report.

obtuse axle
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thanks for ur help

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my son is infatuated with this game

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so i brought and im tryin to add to his pc

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i give up

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another waste of money and a support team that is incapable of 1 to 1 service fk windrose

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so what is this

fathom idol
obtuse axle
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so his pc is not good enough right

fathom idol
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In some way, indeed.

obtuse axle
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just tell me how to fix

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does he need a new gpu

fathom idol
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I am no magician sadly so i cannot conjure information out of thin air.
Upload the full dxdiag report here.

tranquil linden
# obtuse axle so his pc is not good enough right

Short answer: you probably can't run Windrose, at least not on true DX11-only hardware.
Windrose is built on Unreal Engine 5 with Nanite and Virtual Shadow Maps, which require DirectX 12 with Shader Model 6 and Feature Level 12_x.

tranquil linden
cerulean rapids
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I have this same error and I have played it for a week now until today lol

tranquil linden
cerulean rapids
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related to driver update i think

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looks like NVidia updated my drivers

tranquil linden