#When joining a server or making any changes to settings, the game will suddenly shut down.

1 messages · Page 1 of 1 (latest)

dusk marsh
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Not even crash，without any fatal error report，the game just shut down.

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Since the game was released, I have been playing online with my friends on the server, and I have completed all the storylines as well.

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But today, when I wanted to play with my new friends, I found that no matter whether I joined the server or changed the settings, the game would suddenly shut down. Even changing the language settings or the full-screen settings.

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Windows 11 pro for workstation 24H2 GPU:RTX4080 Super 16GB CPU:9800X3D RAM:64G A-die 6400 C32 SSD:Predator GT7 2TB

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the lastest Nvidia 596.36 GPU driver

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No mods No CE

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already reinstall the game several times and it doesn't work

dusk marsh
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@pallid vale

pallid vale
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please share logs with me

signal agateBOT
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BUG REPORTING GUIDE

Please share your game logs, game saves, crash dumps, and DxDiag. These are essential for diagnosing and fixing bugs.

HOW TO FIND LOGS

Game logs are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

HOW TO FIND SAVES

Your saves are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:
• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:
R5\Saved\Logs

Dedicated server saves are located here:
R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

HOW TO FIND CRASH DUMPS

If crashes are involved, please share crash dumps:

Game client dumps (if play offline)
%LOCALAPPDATA%\Local\R5\Saved\Crashes
%LOCALAPPDATA%\Local\R5\.sentry-native

Server dumps (if you self-host from game client)
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\.sentry-native
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes

Dedicated server dumps
Windrose Dedicated Server\R5\.sentry-native
Windrose Dedicated Server\R5\Saved\Crashes

HOW TO FIND DXDIAG

Please also include your DxDiag report. This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

Any additional screenshots and/or videos are HIGHLY appreciated!

pallid vale
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if you have access to the server and can get logs out of there it woudl also be terrific

dusk marsh
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I once hosted the server during the game's release and played it with my friends. But today, when I tried to join another friend's server, the game crashed.

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I didn't play windrose the other day. This problem only occurred today. Everything was fine before.

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and I cant change any settings like language or fov or vedio

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the game will freeze for a few seconds and then automatically shut down.

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Such a situation only occurs on the old character. After I create a new character, I can join the old server or host a new server.

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But the new character still cant change any settings

pallid vale
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can you please try to laucnh the game, do the setting manipulation that crashes the game and send me the log again

dusk marsh
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alright，it will take a few sec

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this one

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I made a vedio setting change and the game shut down

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If u need the log of the crash by joining a server,just let me know

pallid vale
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where have you been when you crashed while doing the options thing

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main menu or in an offline world?

dusk marsh
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both will crash

pallid vale
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also if you select a different \ new character you can change the options alright? or it also crashes for you?

dusk marsh
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the log I just send u was in the main menu

dusk marsh
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even use the new character

pallid vale
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are you using any mods? or have you been using any mods?

dusk marsh
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I cant even change the language setting now

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No mods

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No CE

dusk marsh
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I have seen that many people have encountered similar problems on various social platforms

pallid vale
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Can you please send two more things:

  1. Win + R: %localappdata%\R5
    you would see seentry.native folder please archive it and send to me

  2. Wind + R: %localappdata%\R5\Saved\Crashes
    send me everything you have there

dusk marsh
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here

dusk marsh
pallid vale
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thank you we keep looking

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do you hink yo ucan check your antivirus settings and see if windrose could be seen there somewhere?

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also, regarding your crash while alterign options - it crashes you when you try to change something, or when you are hitting Apply?

dusk marsh
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I dont have any antivirus app

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I even closed the windows firewall

dusk marsh
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the game shut down when I change the language and apply

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but when changing vedio settings like DLSS，it will directly freeze and shut down

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dont even need to click APPLY

pallid vale
dusk marsh
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no you got it backwards.

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for language setting，the game crashed when hitting apply

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for vedio setting like switching dlss，the game immediately freeze and crash

dusk marsh
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so both situations apply

pallid vale
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can you sahre your dxdiag with me please?

signal agateBOT
#
BUG REPORTING GUIDE

Please share your game logs, game saves, crash dumps, and DxDiag. These are essential for diagnosing and fixing bugs.

HOW TO FIND LOGS

Game logs are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

HOW TO FIND SAVES

Your saves are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:
• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:
R5\Saved\Logs

Dedicated server saves are located here:
R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

HOW TO FIND CRASH DUMPS

If crashes are involved, please share crash dumps:

Game client dumps (if play offline)
%LOCALAPPDATA%\Local\R5\Saved\Crashes
%LOCALAPPDATA%\Local\R5\.sentry-native

Server dumps (if you self-host from game client)
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\.sentry-native
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes

Dedicated server dumps
Windrose Dedicated Server\R5\.sentry-native
Windrose Dedicated Server\R5\Saved\Crashes

HOW TO FIND DXDIAG

Please also include your DxDiag report. This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

Any additional screenshots and/or videos are HIGHLY appreciated!

pallid vale
dusk marsh
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done

pallid vale
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can you run windows update? your windows build is from 2024 apparently. we did some googleing an it is common for thi swindows build to have issues with games built on UE5... this could be a reason.

dusk marsh
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windows 11 24H2 version?

pallid vale
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wahtever latest the windows suggest I assume

dusk marsh
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Windows 25H2 version is not friendly to AMD's X3D processors.

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thats the reason I stayed at 24H2

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and they have a new bitlocker bug，I worried about my SSD

pallid vale
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hm, can you try any other but 26100 build?

dusk marsh
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maybe I can try other version later

dusk marsh
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I just updated to 26200

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win11 pro for workstation 25H2

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still crash

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join or host any server

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@pallid vale

dusk marsh
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still cant change any setting

dusk marsh
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I create a new character and host a new server

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I can complete the tutorial, but when loading the world, it just crashes.

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@pallid vale

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When loading, my GPU fan was spinning wildly, but the game screen would freeze and then crash after a while.