#Loading screen then back to main menu

1 messages · Page 1 of 1 (latest)

frosty granite
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Issue started around 5 days ago while I was playing the game became laggy and unplayable for myself and a friend, closed the game down and restarted since then I get to the main menu without issue but when trying to join a server either my own, a friends or my dedicated server I get stuck in the loading screen for around 5 minutes then sent back to the main menu.

static tinsel
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r you able to play Single player? i am having the same issue of loading screens but only when i try to log in to a online server if i play offline i have no problem

frosty granite
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So i had not tried this but yeah i managed to get into solo although it was stuck on the loading screen for a long time then the first 5 minutes or so in game it lagged and stuttered.

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it seems to have slowed my PC down alot too outside of the game alt tab and discord isn't as smooth as it would be usually

real kernel
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hello!

can you sahre your dxdiag with me please?

clever roseBOT
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BUG REPORTING GUIDE

Please share your game logs, game saves, crash dumps, and DxDiag. These are essential for diagnosing and fixing bugs.

HOW TO FIND LOGS

Game logs are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

HOW TO FIND SAVES

Your saves are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:
• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:
R5\Saved\Logs

Dedicated server saves are located here:
R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

HOW TO FIND CRASH DUMPS

If crashes are involved, please share crash dumps:

Game client dumps (if play offline)
%LOCALAPPDATA%\Local\R5\Saved\Crashes
%LOCALAPPDATA%\Local\R5\.sentry-native

Server dumps (if you self-host from game client)
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\.sentry-native
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes

Dedicated server dumps
Windrose Dedicated Server\R5\.sentry-native
Windrose Dedicated Server\R5\Saved\Crashes

HOW TO FIND DXDIAG

Please also include your DxDiag report. This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

Any additional screenshots and/or videos are HIGHLY appreciated!

frosty granite
real kernel
frosty granite
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I haven't actually crashed a single time since playing the game, my issue is I can no longer get past the loading screen

real kernel
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can you send me your log files please?

frosty granite
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I get to the main menu but joining servers it just sends me back to the main menu.

I tried the file you posted in a similar post to mine, I also tried the save file fix

frosty granite
real kernel
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no fi you can load into the main menu, the problem is not in saves

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have you tried ticking the Force Relay Connection tick before connecting to a server?

frosty granite
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i assumed it wasnt but i tried anyway, and yeah i tried selecting that option

real kernel
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and it didn't help?

frosty granite
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the first one is when i loaded into the solo game, 2nd is trying to connect to my dedicated server

frosty granite
real kernel
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okay we will investigate this

static tinsel
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i am also having the same issue

azure crypt
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I'm having this same issue but with mutliplayer, trying to connect to EU / NA <3

static tinsel
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at first i thought it was because of firewall but that is not the case

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and i also tried connecting with vpn too n it still didnt fix it

celest mountain
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Same issue here!

static tinsel
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for now probably just play single player

celest mountain
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Yup I saw!

plush basin
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I've got some more info from a tcpdump of the connection (was trying to rule out our own networking) from a client's server. I tried to send some of the info from it here but got automodded. Is there a place I can send it?

static tinsel
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not too sure

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maybe screenshot?

azure anvil
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Same issue I notice that the NA/EU one seems to bug out and go red while the other two remain green, and I know its trying to connect because if I put a bad password in intentionally it tells me its wrong. I thought this may have been exclusively a nitrado issue but I am guessing that is just not the case. It acts like it wants to connect then just fails but instead of saying "connection error" it just tosses you back to main menu. I am eventually able to recoonect it usually just takes an hour or two of trying randomly.

livid lion
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I'm having this same issue. These logs are from my selfhosted server on UnRAID. I gave the container 16GB of RAM of the 128GB available. I'm trying to connect direct IP:port with password. It worked about 5 days ago when I played. It's not working now. Any help will be greatly appreciated.

📎 R5_mismatch_redacted.log 📎 R5_current_redacted.log
hazy maple
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Here's a piece of server log that may prove helpful

UR5DataKeeperForServer::DisconnectAccount          Disconnect account. PlayerController was not found. AccountId <acc_id>. Reason 'BL disconnected'

it was also saying smth like

World Dedicated Server (/Game/Maps/GYM/Genlandia/GenlandiaMulty.GenlandiaMulty)
1 processed items:
         1: '' (UR5DataKeeperForServer_Account::OnCoopAccountBLConnected):                                       Waits  15 ticks. Added at 35384. Character nullptr, PlayerState nullptr, Controller nullptr, Account R5DataKeeperForServer_Account_ID, LastIsNotReadyReport !DefaultPlayerView. (D:\Source\Build\work\gameRepoCheckoutDir\Source\R5DataKeepers\Private\R5DataKeeperForServer_Account.cpp:361)
real kernel
static tinsel
real kernel
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@static tinsel can you please crete a separate thread, and I will try to help you there as I need to understand your problem better it might be different to OPs

static tinsel
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ok i am sorry

azure anvil
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@real kernel youre on the dev team right?

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I was running some testing over the past few days I have no real way of sanity checking this but I may have stumbled onto something......weird

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I am not sure this problem is just a nitrado thing or what nor do I have any real way to tell the only thing I can say for certain, and this is a weird one.
So I had the server set up to restart daily, but I would try to log in with that whole...kicked to menu thing, tried multiple characters even had friend try. But seemed after a few hours it would just randomly let me in, so over the past two days, when I would reboot the server I would come back 2-3 hours later and be able to get in just fine. Tested again last night before I went to bed, rebooted the server and got on just fine this morning.

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So seems like there's some massive hang before the server is completely up and running.

vale junco
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I have same issue starting from today

real kernel
real kernel
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and same for the server logs if this is not a big ask

azure anvil
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I will dig through the logs today and highlight the areas after restarts, kinda reminds me of conan slow loads back in the day said server was online but could never actually connect XD

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Want to keep sanity checking it.