#[Solved] Game crashing after today's update

1 messages · Page 1 of 1 (latest)

stray crystal
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My game keeps crashing when I try to connect to my Nitrado server.

After the update, the game launches normally, but I receive a message saying that the save file is corrupted, with options to either quit or continue. If I choose to quit, the backup syncs to the Steam Cloud, but when I relaunch the game, the same message appears again.

If I choose to continue, the game attempts to connect to my Nitrado server. However, after about 30–40 seconds of loading, it crashes directly from the loading screen to the desktop.

I have already reset the Nitrado server after the update, but the issue persists every time.

Also, I was in the middle of playing when the update was released and got kicked to the loading screen. I’m not sure if that’s relevant, but I thought it might be worth mentioning.

stray crystal
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Edit: my friends can access the server and game with no problem and they do not receive corrupt save data

cold ember
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Maybe not a nitrado issue but a personal save issue for you then? There's a few other threads and convos around here today I think that talk about how to fix a corrupted save?

stray crystal
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Tried almost every one of them... It is strange that game keeps crashing without any message after trying to connect to Nitrado server. And I dont believe it's Nitrado issue as my other friends can access it with no problem.

stray crystal
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This is the message I'm receiving

stray crystal
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@neat cypress ping from another thread. I would really appreciate help, as I took a day off work to play, and I am unable to do so 🙁

neat cypress
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hello! i can see your thread now

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let me finish helping the other person and I come back here

stray crystal
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Ok, thank you

neat cypress
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can you please send me your Saved folder? if it's too big, upload it to google drive and sahre a link please

stray crystal
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ok, in a minute

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Is it possible that the save game is almost 7Gb big? Am I doing something wrong? I found it in R5 folder...

neat cypress
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Win + R
paste: %localappdata%\R5\

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enter

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you should see the Saved folder there

stray crystal
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yes

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and it is 7Gb big 😄

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i'm just shocked its that big

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uploading, but it will take a few minutes

neat cypress
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wow, it shuldn't be that big

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can you send me a different folder first then

stray crystal
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yes

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which

neat cypress
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inside Saved there is SavedProfilve folder

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can you send this to me please?

stray crystal
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actually, this file is 7Gb big

neat cypress
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wow

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can you show me screenshots of wha's inside?

stray crystal
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Inside, there is actually only the backup file that is big

surreal ore
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I found that Persian logs folder in that location (64 MB).

neat cypress
stray crystal
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I am. estimated 20 minutes for a file this big

stray crystal
neat cypress
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no access

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can you make it public please?

stray crystal
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done, sorry

neat cypress
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does this look like your world?

stray crystal
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yes

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but this map is a bit older

limpid nebula
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Havent been able to play for almost 2 weeks. Uninstall, reinstall, cleaned files, turned off cloud...

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Been an issue since I logged on my laptop to play once.

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Both PCs, same issue.

neat cypress
stray crystal
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I'm sorry, but I do not understand completely where from to delete. I don't have that folder ending with 2702?

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Am I suposed to delete files from my folder ending with 0635 and replace with the same files from the folder I sent you?

neat cypress
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sorry for confusion

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these numbers ehre are for my account, you shld have different ones

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go to saveprofiles - numbers folder

stray crystal
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I understand

neat cypress
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inside this folder delete RocksDB_v2 and DocksDB_v2_backups

stray crystal
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I have

neat cypress
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go inside RocksDB

stray crystal
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yes

neat cypress
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delete everything there

stray crystal
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did that

neat cypress
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in the folder that you've sent me, find this place:

stray crystal
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I have, and I copied them

neat cypress
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now try launching the game

stray crystal
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only one question tho: arent these files that I sent you and that I am copying the same corrupted files I cannot play? I have deleted the files from this folder from your screenhot ending with 0635 and replaced them from the same folder I sent you

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notthing happened. I load the game, i receive the message about the corrupt file, click cotinue and I see my character lvl 9, but when I try to connect to nitrado server, game just crashes without any message back to desktop. My friends are online and play with no problem

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when I try solo, it loads with no problem to my old world I played before buying Nitrado to play with friends

neat cypress
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so, character \ world is in place now?

now the problem is the connection to Nitrado?

stray crystal
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I still receive corrupt file message. After ignoring it I see my character. Yes, trying to connect to my online server crashes the game. And I do not think it is Nitrado problem, as other players are connecting with no problem

neat cypress
neat cypress
stray crystal
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still nothing. I have used local version after enabling cloud. received corrupt file message again. Ticked Force Relay and game crashed again.

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It goes to loading screen, i see trhree dots after word "LOADING", and after 20ish seconds, game just crashes to desktop

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I now tried hosting the game, and it crashed just the same

neat cypress
stray crystal
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When I enabled steam cloud again, yes, I received it. I choose local file

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after launching the game, I received this message:

neat cypress
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if yo uclikc confirm here, it loads fine for you?

stray crystal
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Loads what?

neat cypress
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main menu and your characters \ worlds

stray crystal
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it crashes on loeading screen

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yes

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it loads fine to character and main menu

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AFTER i choose "confirm" on error save data screen.

neat cypress
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let's make sure the error message is not showing up first and then will see what';s up with Nitrado

Disable Steam cloud saves
Load the game
If you see error click confirm
Make sure the cahracters and worlds are tehre
Shut down the game
Enable steam cloud saves
When it detects conflic - select resolve to local
After steam completes cloud sync
Launch the game
You should get into main menu with your characters \ worlds without any errors

stray crystal
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I already did that, bu I will do that again now and get back to you in a minute

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did it again

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and I receive error message again

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with the cloud first disabled, than enabled

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receiving corrupted save message every time

knotty sky
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Drake u are a legend by helping everybody @neat cypress

stray crystal
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he really is. utmost respect

neat cypress
stray crystal
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@neat cypress I finally did it. I was repeating your steps from above, deleting my files, replacing them, starting again and again. I did it like 20 times and every time same result: crash when I connect to server.
HOWEVER! After doing completely the same thing one last time, it worked...
My game works now, and I lost nothing. I am playing with my friend on the server.
Im happy as I play again, and Im horrified to exit the game, as I do not know if this will happen again and what causes it.
I thank you from the bottom of my heart for the dedication, effort and help. I will update you once I exit the game and start it again.

neat cypress
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keep fingers crosed. hopefully after today's update saves corruptions shoudl be super rare