[Solved] Character disapeared after update

[amber harness]

is there any fix or i have to start all over again ?

[rapid ridge]

Have you seen any windows popping us saying your save was corrupted?
Can you see if you have other character available for you?
Please send me SaveProfile folder archive and logs

[proper spire]

BUG REPORTING GUIDE

Please share your game logs, game saves, crash dumps, and DxDiag. These are essential for diagnosing and fixing bugs.

HOW TO FIND LOGS

Game logs are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

HOW TO FIND SAVES

Your saves are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:
• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:
R5\Saved\Logs

Dedicated server saves are located here:
R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

HOW TO FIND CRASH DUMPS

If crashes are involved, please share crash dumps:

Game client dumps (if play offline)
%LOCALAPPDATA%\Local\R5\Saved\Crashes
%LOCALAPPDATA%\Local\R5\.sentry-native

Server dumps (if you self-host from game client)
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\.sentry-native
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes

Dedicated server dumps
Windrose Dedicated Server\R5\.sentry-native
Windrose Dedicated Server\R5\Saved\Crashes

HOW TO FIND DXDIAG

Please also include your DxDiag report. This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

Any additional screenshots and/or videos are HIGHLY appreciated!

[smoky minnow]

i have this too

[rapid ridge]

please send save folder archive and logs

[rapid ridge]

and save folder archive please

[smoky minnow]

wich dir is that?

this one?

[rapid ridge]

Win + R
-->
%localappdata%\R5\Saved\

i need the entire saved folder

[smoky minnow]

can't find the saved folder

[rapid ridge]

Win + R
-->
%localappdata%\R5

try this please

[smoky minnow]

the complete folder won't upload?

[rapid ridge]

you need to archive it

right click on folder --

[smoky minnow]

i'm an idiot 😛

thx so much for the help

[rapid ridge]

jsut to double check

you played before, today after update you logerd in and you have no characters and no worlds, right?

[smoky minnow]

Yes

Well, the world i play on is a dedicated rental one,

[rapid ridge]

so world is fine, only your character?

[smoky minnow]

Co- players have had issues entering the server. I wanted to check but i got this problem instead.

[rapid ridge]

got this problem instead. means you are loading into the game and don't see your character?

[smoky minnow]

Exactly

The dedicated server could not be found this morning so i did a restart. Someone is verifying now if it works

Dedicated server is fine.

[rapid ridge]

investigating

od yo uhave any cahracters on your account?

try clicking on teh character in main menu and tell me what you see

[smoky minnow]

oh my god!!!

it's there 😛

i did not even make a second char

well, that fixes things

[rapid ridge]

you found it?

good

[simple loom]

same thing i have

[rapid ridge]

amazing! glad it worked for you guys!

[Solved - Character disapeared after update]

[simple loom]

it aint damn solved

how do i fix that

weird

[rapid ridge]

Character disapeared after update

Sorry i though you said it solved for you.

Di you try clickin on the character in main manu and see if you have your character there?

[simple loom]

it says corrupted save

[rapid ridge]

I'm looking at your save now

[rapid ridge]

try doing this, your backup from yesterday looks like it's working:

Disable cloud sync.
Delete everything in AppData\Local\R5\Saved\SaveProfiles\76561197960287930\RocksDB.
Take everything from AppData\Local\R5\Saved\SaveProfiles\76561197960287930_Backups\20260503_190520.
Put everything into AppData\Local\R5\Saved\SaveProfiles\76561197960287930\RocksDB.
Delete the extra AppData\Local\R5\Saved\SaveProfiles\76561197960287930\RocksDB_v2 folder.
Launch the game so it creates the necessary v2 folders.
You can then turn cloud sync back on and choose the local save if there’s a conflict.

[simple loom]

thank you very much man

but what the hell this save is from

its like 10h late

[rapid ridge]

yes it's a resotre from back up, your save got corrupted and it is the latest working copy.

Startgin from today tehre should be fewere cases like this and bacups are created much more often

very sorry that you ran into this issue sir

[simple loom]

big yahu will sort it out

[rapid ridge]

can you please create a different thread please?