#DirectX-12 is not supported error

1 messages · Page 1 of 1 (latest)

terse flicker
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Checked my directx version its dx-12 done all the basic fixes, checked for updates, tried to run as administrator, verified integrity, everything checks out and it still wont run.

tidal rampart
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Provide both the dxdiag report and the game client log.
One of your system components is below minimum requirements or your primary GPU driver is crashing.

fathom moonBOT
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BUG REPORTING GUIDE

Please share your game logs, game saves, crash dumps, and DxDiag. These are essential for diagnosing and fixing bugs.

HOW TO FIND LOGS

Game logs are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

HOW TO FIND SAVES

Your saves are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:
• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:
R5\Saved\Logs

Dedicated server saves are located here:
R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

HOW TO FIND CRASH DUMPS

If crashes are involved, please share crash dumps:

Game client dumps (if play offline)
%LOCALAPPDATA%\Local\R5\Saved\Crashes
%LOCALAPPDATA%\Local\R5\.sentry-native

Server dumps (if you self-host from game client)
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\.sentry-native
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes

Dedicated server dumps
Windrose Dedicated Server\R5\.sentry-native
Windrose Dedicated Server\R5\Saved\Crashes

HOW TO FIND DXDIAG

Please also include your DxDiag report. This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

Any additional screenshots and/or videos are HIGHLY appreciated!

terse flicker
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Ok so i can follow your file path up to \R5, then I have no saved folder

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I only have Binaries, Content, and plugins folders

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Im running windows 11
Version 25H2
OS Build 26200.8246

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Ive even gone to download directx website and the installer told me it couldnt install because I already have equal or better version installed

tidal rampart
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Provide the dxdiag as well, the instructions are listed in the guide above.

terse flicker
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ok went from steam opened file location clicked R5, still no saved folder only binaries, builds, content, plugins

tidal rampart
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Though, Intel Iris Xe is both significantly below minimum hardware requirements as listed on the store page and is not supported (missing Shader Model 6.6 function needed to run Nanite).

So either refund or use some cloud gaming service (Geforce NOW, etc.).

terse flicker
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Can you play this game with a graphics card thats not $600?

tidal rampart
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The absolute minimum in terms of a laptop are these:

  • Nvidia GTX970M or better
  • AMD can run this technically on Vega integrated graphics (but at lower graphical fidelity than Steam Deck), not sure about the driver support however, so better to look for newer GPUs
  • Steam Deck or equivalent AMD-based handheld (Lenovo Legion 2nd gen, etc.)
  • Intel Arc Graphics (so Intel Arrow Lake based SoC or dedicated Arc M chips)
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In terms of desktop it's Nvidia GTX 900, AMD RX 500 and Intel Arc.

terse flicker
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yeah, aight lol, Just working off a Samsung laptop so I guess its not too surprising, but this is the first game in a long list of games this laptop hasnt been able to run.

tidal rampart
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You'll see this exact error message in all other Unreal Engine 5 games that use Nanite or Virtual Shadow Maps and which have no fallback to traditional meshes or DX11 mode.

I.e. Marvel Rivals won't boot but Ready Or Not will.