Can't join dedicated server.

[orchid gyro]

One day we played as a trio — me, John, and Mate — on my dedicated server (from steam library tool) with no problems. The following day, Mate couldn’t join. We tried everything to fix it, but nothing worked. Then I sent the map to John so he could launch the server, and luckily we were able to join again.

However, the next day the problem returned — now I cannot join John's server. The screen either keeps loading infinitely or sends me back to the main menu, or sometimes even shuts down the game.

Error shown in John server CMD:

2026.04.27-17.22.00:305][128]LogNet: Error: UEngine::BroadcastNetworkFailure: FailureType = ConnectionLost, ErrorString = UIpNetConnection::HandleSocketSendResult: Socket->SendTo failed with error 33 (SE_ECONNREFUSED). [UNetConnection] RemoteAddr: R5:8fb9cfff974943489f0b1ce9e8d5fa2c:, Name: IpConnection_2147403115, Driver: Name:GameNetDriver Def:GameNetDriver R5NetDriver_2147480917, IsServer: YES, PC: NULL, Owner: NULL, UniqueId: NULL:DESKTOP-BD5RGGB-BD16297141D91E13A37DE38D5AD3EF34 Connection will be closed during next Tick()!, Driver = Name:GameNetDriver Def:GameNetDriver R5NetDriver_2147480917

[wise coral]

Thanks for the report. For all sorts of connectivity issues we recommend checking these solutions first, they help in a lot of cases:
https://playwindrose.com/faq/
If you've tried Firewall/Antivirus disable/IPv6/DNS/port forwarding and nothing helps - try using cloudflare warp https://one.one.one.one/, a lot of players reported it helped them, so you may try that out.
Some ISP like Bezeq International Ltd, Ziggo, telnet, Xfinity, Spectrum, are blocking our servers, so disabling advanced security features provided by them might be good idea as well

If it still doesn't help, you can try Direct IP option in the menu. But it might require further setup, depending on your home network (NAT/port forwarding).

[orchid gyro]

But if for 5 game sessions everything was fine, so there shouldnt be problem with firewall/antivirus or other things? Because i didint change anything, everything same as when i was able to play normaly.

Might it be bad internet problems? I mean ping and ms spikes? I mean maybe this game requires perfect internet connection, while joining server? If lag spike hits, its immediately cancels connection?

Dont feel messing around so much around all these steps. Will it be like this always, or you gonna fix this in future, if its fixable?

[wise coral]

Can you join a single player world with your character?

[viscid shadow]

as someone who worked at Ziggo.. I can attest that updates on their end can actually impact your network connectivity to game servers 😬

[orchid gyro]

yes

[wise coral]

Please send your client logs and server logs then.

[woeful gulch]

BUG REPORTING GUIDE

Please share your game logs, game saves, crash dumps, and DxDiag. These are essential for diagnosing and fixing bugs.

HOW TO FIND LOGS

Game logs are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

HOW TO FIND SAVES

Your saves are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:
• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:
R5\Saved\Logs

Dedicated server saves are located here:
R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

HOW TO FIND CRASH DUMPS

If crashes are involved, please share crash dumps:

Game client dumps (if play offline)
%LOCALAPPDATA%\Local\R5\Saved\Crashes
%LOCALAPPDATA%\Local\R5\.sentry-native

Server dumps (if you self-host from game client)
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\.sentry-native
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes

Dedicated server dumps
Windrose Dedicated Server\R5\.sentry-native
Windrose Dedicated Server\R5\Saved\Crashes

HOW TO FIND DXDIAG

Please also include your DxDiag report. This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

Any additional screenshots and/or videos are HIGHLY appreciated!