#Server Problem

1 messages · Page 1 of 1 (latest)

vestal crescent
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There's been a problem with the servers for the past two days, and today it started preventing me from joining. I was just playing and it kicked me out of the server, and it appears the server is down.

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vast raptor
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Thanks for the report. Have you tried restarting the server? Is it a self-hosted server or rented from a hosting provider?

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If you have issues - create your own bug report posts. Its in the posting rules for this section

vestal crescent
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We did everything, we tried everything, we brought evidence that it was the servers.

vast raptor
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What kind of server it is, if its not a dedicated server? Its either that or someone hosts a coop game.

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Are you renting a server from a hosting provider?

vestal crescent
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The server is up and running, but just to give you an idea, it's giving a connection error. The servers need to be checked.

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vast raptor
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I've answered in your post.

vestal crescent
vast raptor
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So is your friend, who is hosting a server currently online and playing in your world?

vestal crescent
tropic moth
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thanks answering but i cant find it tho

vast raptor
tropic moth
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thank you so much

vestal crescent
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@vast raptor My intention is not to bother you, but to provide information. If it weren't a server issue, there wouldn't be a problem, but there is a server issue that needs to be monitored. I've been saying this for two days, please don't misunderstand me.

vast raptor
vestal crescent
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I'm saying we already play online, but there's an online problem.

vast raptor
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So. Is your friend online and hosting a coop game right now?

vestal crescent
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It keeps kicking me out of the game, and on top of that, even the server owner's game crashes for no reason.

vestal crescent
vast raptor
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Archive and send your and his logs and saves here

kind forgeBOT
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BUG REPORTING GUIDE

Please share your game logs, game saves, crash dumps, and DxDiag. These are essential for diagnosing and fixing bugs.

HOW TO FIND LOGS

Game logs are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

HOW TO FIND SAVES

Your saves are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:
• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:
R5\Saved\Logs

Dedicated server saves are located here:
R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

HOW TO FIND CRASH DUMPS

If crashes are involved, please share crash dumps:

Game client dumps (if play offline)
%LOCALAPPDATA%\Local\R5\Saved\Crashes
%LOCALAPPDATA%\Local\R5\.sentry-native

Server dumps (if you self-host from game client)
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\.sentry-native
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes

Dedicated server dumps
Windrose Dedicated Server\R5\.sentry-native
Windrose Dedicated Server\R5\Saved\Crashes

HOW TO FIND DXDIAG

Please also include your DxDiag report. This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

Any additional screenshots and/or videos are HIGHLY appreciated!

vestal crescent
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Okay, we'll forward it shortly.