Marble plans bought but not appearing

[sour wasp]

Dont see marble at all in my building menu. Double checked the provisioner and it even shows i have it, but yet it wont show up in my build menu

and yes i went into curios and clicked to learn it

[topaz torrent]

Ahoy, thank you for the report, let me look into it.

@sour wasp could you please provide me your save file so we can investigate it on our end?

[frozen breach]

STEAM SAVE CLOUD

We discovered an issue where, in rare cases, player save files may become corrupted. This happens more frequently when playing across multiple machines while using Steam Cloud synchronization.

We are still investigating the root cause. In the meantime, to mitigate the risk, we’ve added an automatic save backup system. Each time you launch the game, a backup of your save will be created. The system stores up to 30 backups, after which older ones are overwritten.

Instructions on how to restore your save in case of corruption are provided below.

We still recommend avoiding the use of cloud saves if possible while we continue investigating the issue.

HOW IT WORKS

• An automatic save backup is created on game launch (both for client and dedicated server).
• The maximum number of backup files is limited to 30.
• Backups are stored in the folder:
C:\Users\%username%\AppData\Local\R5\Saved\SaveProfiles\{steamid}_Backups
• When the file limit is exceeded, older backups are deleted (the 31st backup replaces the oldest one).

HOW TO RESTORE BACKUP

• Go to:
C:\Users\%username%\AppData\Local\R5\Saved\SaveProfiles\%your_Steam_ID%_Backups
• Select the latest backup (or any preferred one). Backups are named by date and time.
• Copy all contents from this folder (it should contain one folder + AccountDescription.json).
• Navigate to:
C:\Users\%username%\AppData\Local\R5\Saved\SaveProfiles\{your_Steam_ID}\RocksDB
• Paste the copied files there (replace existing files if prompted).

For a dedicated server, the process is the same as for a local game. The difference is that save files are located inside the server’s installation folder.

• Go to:
\R5\Saved\SaveProfiles\Default_Backups\
• Find the relevant backup folder. Backups are named by date and time.
• Copy the required files (folder + AccountDescription.json) from the chosen backup folder.
• Paste them into the corresponding RocksDB folder of the active save, replacing files if needed.

[sour wasp]

I am so sorry im late to replying. i will grab those files right now!

[sour wasp]

if you need anything else just let me know

[sour wasp]

Every other building plans are working, i just cant get the marble plans to work. weird

[haughty hinge]

Could you screenshot your floors in the build menu?

[haughty hinge]

Right there, your marble