#Freeze when anyone travels to Tortuga

1 messages · Page 1 of 1 (latest)

dusk harbor
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I constantly freeze when anyone, including myself, on the server fast travels to Tortuga. This only happens at that location and when at least 2 people are on. My sound is still going, but the screen completely freezes. Eventually a hang up warning will come up, but its behind the game so I can't even use that to close out. Alt+F4 won't work, can't tab out, the only way to close out is to completely shut down my computer.

graceful steppe
#

Thanks for the report. Are you playing on a hosted server?

dusk harbor
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Yes, a Nitrado server

graceful steppe
dusk harbor
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I'm the only one on the server this happens to, since day 1 with daily restarts and a few manuals. Everyone else is still playing while I restart

graceful steppe
#

Have you restarted the server since you've got the issue?

dusk harbor
#

Yes, and it still happens to just me

graceful steppe
#

Try restoring your character from a backup

HOW TO RESTORE BACKUP
Go to:
• C:\Users%username%\AppData\Local\R5\Saved\SaveProfiles%your_Steam_ID%_Backups
• Select the latest backup (or any preferred one). Backups are named by date and time.
• Copy all contents from this folder (it should contain one folder + AccountDescription.json).
• Navigate to:
C:\Users%username%\AppData\Local\R5\Saved\SaveProfiles{your_Steam_ID}\RocksDB
• Paste the copied files there (replace existing files if prompted).

dusk harbor
#

So did that, waited til others got on and still freezes up. Now it's getting to where everyone is stuttering and freezing the more of the game that is explored and completed. Always happens when fast traveling via ship and always when someone else is online, has yet to happen during solo play on the server

graceful steppe
#

Please archive and send here you client logs, save and server logs

quick ibexBOT
#
BUG REPORTING GUIDE

Please share your game logs, game saves, crash dumps, and DxDiag. These are essential for diagnosing and fixing bugs.

HOW TO FIND LOGS

Game logs are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

HOW TO FIND SAVES

Your saves are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:
• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:
R5\Saved\Logs

Dedicated server saves are located here:
R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

HOW TO FIND CRASH DUMPS

If crashes are involved, please share crash dumps:

Game client dumps (if play offline)
%LOCALAPPDATA%\Local\R5\Saved\Crashes
%LOCALAPPDATA%\Local\R5\.sentry-native

Server dumps (if you self-host from game client)
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\.sentry-native
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes

Dedicated server dumps
Windrose Dedicated Server\R5\.sentry-native
Windrose Dedicated Server\R5\Saved\Crashes

HOW TO FIND DXDIAG

Please also include your DxDiag report. This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

Any additional screenshots and/or videos are HIGHLY appreciated!