Attempting to load into Dedicated Server Game Crashes and Shuts down

[candid peak]

As I went to join a dedicated server I sometimes get an infinite loading screen or this crash error.

[steep cove]

Same here :/

[candid peak]

Yeah.... unable to play now due to this... happening to me and my friend

[weak bane]

i'm having a similar issue. trying to join into dedicated server, loads for a bit, then crashes the game

[candid peak]

I hope the devs are tracking this...

[weak bane]

i do as well

[candid peak]

Is there any way to escalate this issue to the devs?

[weak bane]

other than maybe tagging one of them in general and directing them to this, i don't think so

[weak bane]

@rare prawn seems to be a fair few people having this issue

[rare prawn]

If you have issues, create your own bug report or game support post.

[rare prawn]

Thanks for the report. When did it start happening? Can you host a coop game? Does this happen if you connect with a fresh character?

What kind of dedicated server is it? Self hosted?

[candid peak]

It started happening today, was playing for hours, game froze and had to force quit. Attempted to rejoin the dedicated server. The server is self hosted. I can check if I can host a coop game and try fresh character when I get home in 30 mins! It happened to my friend yesterday and he could not join all day.

I've seen numerous reports about this issue for self hosted dedicated and nitrado servers.

[weak bane]

for me it's a nitrado server, going to try with a new character if it doesn't work after reinstalling the game

[rare prawn]

Please, read the posting rules for this section. If you have issues, create your own post.

[weak bane]

also just made a report in discord. also sent one in game earlier. sorry to bother you

[candid peak]

@rare prawn

• I was able to host a co-op server no issues with my main character
• Create a new character and join my self hosted dedicated server
• I was able to join my self dedicated server from the same network the server is hosted on.

I was having trouble connecting and stuck on infinite load screen when trying to connect to the self dedicated server on another network. As well as other friends that were attempting to join from separate networks.

[rare prawn]

Thanks for the report! Can you please restart the client and attempt connection to the problematic server, so we have fresh related logs. And then please provide your save, client logs and server logs (from the dedicated server you're unable to connect)

[cosmic gust]

BUG REPORTING GUIDE

Please share your game logs, game saves, crash dumps, and DxDiag. These are essential for diagnosing and fixing bugs.

HOW TO FIND LOGS

Game logs are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

HOW TO FIND SAVES

Your saves are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:
• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:
R5\Saved\Logs

Dedicated server saves are located here:
R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

HOW TO FIND CRASH DUMPS

If crashes are involved, please share crash dumps:

Game client dumps (if play offline)
%LOCALAPPDATA%\Local\R5\Saved\Crashes
%LOCALAPPDATA%\Local\R5\.sentry-native

Server dumps (if you self-host from game client)
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\.sentry-native
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes

Dedicated server dumps
Windrose Dedicated Server\R5\.sentry-native
Windrose Dedicated Server\R5\Saved\Crashes

HOW TO FIND DXDIAG

Please also include your DxDiag report. This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

Any additional screenshots and/or videos are HIGHLY appreciated!

[leaden cobalt]

Port opened? Which one you did? sounds like only publish port is opened, not the real gameport on the server

[candid peak]

7777 and 7778 are open.

[leaden cobalt]

UDP?

[candid peak]

Yes, TCP and UDP

[leaden cobalt]

and the ServerDescription.json is:
"DirectConnectionServerPort": 7777,

You could also check the logs for something like:
[2026.04.21-14.57.39:823][937]LogNet: Login request: ?BLPlayerSessionId=3ab6defbbc4c4e377?Name=PC-WXIKelboss-D11D userId: NULL:PC-WXIKelboss-D11D6BFE platform: NULL
Located in:

C:\SteamLibrary\steamapps\common\Windrose Dedicated Server\R5\Saved\Logs\R5.log

[candid peak]

Yes

[leaden cobalt]

So when its only sometimes, is anyone on the server or is it empty when you join? sounds like an Sync issue between clients. As far as i known (iam not from dev team) the game/clients syncs when other players are near your location. Maybe it will happen when one of your friends is near your spawnpoint.

[candid peak]

@rare prawn

Everything you requested is attached from the PC the crashes were occurring on.