#Infinite loading screen

1 messages · Page 1 of 1 (latest)

native lance
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Ive sat in a loading screen for an hour and it still wont let me connect to a co op world ive seen other people have the same problem but it seems they got their game fixed one way or another but mine simply wont work no matter what i try...

jagged river
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Hi! Seems to be save files issue

winged otterBOT
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STEAM SAVE CLOUD

We discovered an issue where, in rare cases, player save files may become corrupted. This happens more frequently when playing across multiple machines while using Steam Cloud synchronization.

We are still investigating the root cause. In the meantime, to mitigate the risk, we’ve added an automatic save backup system. Each time you launch the game, a backup of your save will be created. The system stores up to 30 backups, after which older ones are overwritten.

Instructions on how to restore your save in case of corruption are provided below.

We still recommend avoiding the use of cloud saves if possible while we continue investigating the issue.

HOW IT WORKS

• An automatic save backup is created on game launch (both for client and dedicated server).
• The maximum number of backup files is limited to 30.
• Backups are stored in the folder:
C:\Users\%username%\AppData\Local\R5\Saved\SaveProfiles\{steamid}_Backups
• When the file limit is exceeded, older backups are deleted (the 31st backup replaces the oldest one).

HOW TO RESTORE BACKUP

• Go to:
C:\Users\%username%\AppData\Local\R5\Saved\SaveProfiles\%your_Steam_ID%_Backups
• Select the latest backup (or any preferred one). Backups are named by date and time.
• Copy all contents from this folder (it should contain one folder + AccountDescription.json).
• Navigate to:
C:\Users\%username%\AppData\Local\R5\Saved\SaveProfiles\{your_Steam_ID}\RocksDB
• Paste the copied files there (replace existing files if prompted).

For a dedicated server, the process is the same as for a local game. The difference is that save files are located inside the server’s installation folder.

• Go to:
\R5\Saved\SaveProfiles\Default_Backups\
• Find the relevant backup folder. Backups are named by date and time.
• Copy the required files (folder + AccountDescription.json) from the chosen backup folder.
• Paste them into the corresponding RocksDB folder of the active save, replacing files if needed.

native lance
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thing is i dont even have a save file as i cant load into an online game at all whether
i host it or my friend

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and i have already turned off cloud saves

jagged river
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Have you played before? or first time launching?

acoustic iron
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Possible issues:

Something just went wrong within network set up

It is quite common that something could go wrong just because your machine or your router worked without rebooting for a long time. Turning it off and on again sometimes can do magic… no one in the world know why... but before trying other things, try doing the basics:

Reboot your PC
Shut down Steam and relog
Reboot your router
Check the game's file integrity

Block by your ISP

We are seeing that quite a few ISPs are blocking access to our backend service that help player to connect. We do not understand why this happens yet, but we are trying to reach out to them and try t address this. A few has already replied and unblocked us allowing players to play normally, however this process could take time.

If your ISP has any sort of app or a website where you can turn off additional security settings - try doing this, it could help!
If you know a place where your ISP shows a list of blocked sites - try looking for something that has windrose.support in it - this is us! Please unblock!
Try connecting via different connection services (even if you are from NA, if you can not connect with your friends, try selecting Asia or CIS and see if it works for you)
We cannot recommend to install any third party software, but quite a few people reported that using apps like https://one.one.one.one/ or similar to this one could help to bypass this block until it is lifted by ISPs
You network settings priorities IPv6 over IPv4

The game is currently architected to use IPv4, so if your IPv6 priority is much higher there could be connection issues. Disabling IPv6, or increasing IPv4 priority could sole that issue.

https://playwindrose.com/faq/#faq-ipv6

Install the free app that makes your phone’s Internet more fast, private, and reliable.

▶ Play video
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You network settings priorities IPv6 over IPv4

The game is currently architected to use IPv4, so if your IPv6 priority is much higher there could be connection issues. Disabling IPv6, or increasing IPv4 priority could sole that issue.

https://playwindrose.com/faq/#faq-ipv6

You are playing from the same network

We currently have an issue with PC's connecting to each other from the same network could not connect ot each other via invite code. We are working on finding a solution to allow regular connection for this setup. However we have recently released an update that allows connection via IP. Connecting via direct IP should allow playing from the same network without any issues.

Please note: If you want other players to connect to you via direct IP, you need to set up your router accordingly.

native lance
native lance
jagged river
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You still have a savefile though

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Very likely

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Please open up Win+r -> %localappdata%\R5\Saved\

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Do you see SaveProfiles folder there

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?

native lance
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yes i do

jagged river
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Delete it and then try to launch

weak eagle
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Having same issue going back and forth from offline to server

native lance
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doesnt seem like it did anything still just stuck on a loading screen

jagged river
native lance
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do you want me to like copy paste all of it?

jagged river
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.zip whole folder, give me one most recent one, whatever works

native lance
jagged river
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Hm, still looks like a corrupted save tbh.

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Just to make sure lets do following.

  1. make sure your cloud save is turned OFF
  2. after that, go and delete whole %localappdata%\R5\Saved\ folder
  3. try to launch the game
native lance
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alright ill try

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@jagged river still just stuck in a loading screen after the little tutorial part

jagged river
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Wait, I got it all wrong

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If you are stuck in loading screen on connection

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Then it's connectivity issue

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Please check options from our FAQ - https://playwindrose.com/faq/

If you've tried Firewall/Antivirus disable/IPv6/DNS/port forwarding and nothing helps - try using cloudflare warp https://one.one.one.one/, a lot of players reported it helped them, so you may try that out.

Some ISP like Bezeq International Ltd, Ziggo, telnet, Xfinity, Spectrum, and others are blocking our servers, so disabling advanced security feaures provided by them might be good idea as well. (Or contacting ISP support to whitelist windrose.support domains)
Also firewalla routers sometimes report windrose.support as a malicious site, adding a whitelist rule for the windrose.support domain helps.

native lance
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Ok it worked i just had to turn on secure boot in BIOS and change my dns settings

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thanks for the help

brittle ruin
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Hi , i am having the same issue , i have 2 different computers at 2 differents location and i wanted to play at the so said 2nd location and the game just launch and get stuck on the loading screen , i tryed like 10 different things already but i cant make it work , any input/help would be greatly appreciated

native lance
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have you tried changing your dns? might be because youre on a different connection

brittle ruin
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like both or just IPv4 ?

native lance
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turn on just IPv4

brittle ruin
native lance
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yes

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now just try to boot it up should work

brittle ruin
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no idea what to do anymore , i tryed so many different things already lol

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everything possible basicaly Lol

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looks more like a could error between them and steam or something

native lance
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try turn on secure boot in BIOS it worked for me

brittle ruin
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cause i was able to get the menu when i deleted the savefiles folder in r5 with cloud sync turned off

native lance
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im not sure then im not a dev soooo im not the best person to ask just make a post and they will help you

brittle ruin
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@jagged river can you advise when you have a minute to take a look at this pretty please

lost spear
lost spear
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man they gotta fix this cloud sync im having to remake a 3rd time.

valid fiber
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I can't find this file C:\Users%username%\AppData\Local\R5\Saved\SaveProfiles%your_Steam_ID%_Backups

acoustic iron
soft bloom
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Still in loading screen I can't find my saves for this game im on laptop

acoustic iron
soft bloom
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Wait I got the e wrong my bad

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I see saveprofiles do I delete that

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Got it thank you so much man I appreciate it

acoustic iron
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gla it helped!

soft bloom
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Iv been trying everything nothing worked you say one thing and it works 💪

vast wedge
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how can I fix mine

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infinite loading screen is killing me

acoustic iron
lost spear
lost spear
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wouldn’t be a big deal if they added admin commands in the game. could just force xp to your character and spawn what you need to get back to your progression like ark does

lost spear
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and what do i do when none of my back up files work lol

acoustic iron
lost spear
acoustic iron
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especially if you are playing from differnt devices

lost spear
acoustic iron
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just amke sure you disable the steam cloud saves for now, untill we understand why this corruption could happen

lost spear
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will do

valid fiber
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Hey everyone, welcome back to the channel!
In this tutorial, I’ll show you exactly where to find your save game files and config file in Windrose on PC.

Just follow these steps carefully.

Let’s get started!

▶ Play video

After a bunch of troubleshooting I figured out how to recover your save game on Windrose after getting stuck at loading screen.

▶ Play video