Nitrado server kicking back to main menu every time | Windrose | Page 1

real violet Apr 20, 2026, 8:39 PM

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I've been trying to connect to my Dedicated server but every time I try loading in I get kicked back to main menu, I've restarted the server a few times and I have also changed the Invite Code but none of these have worked as of yet.

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Should probably add I've had this server up since yesterday and it did work beautifully then it's just now it's started to not allow entry.

real violet Apr 20, 2026, 9:13 PM

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It has now evolved to an endless loading screen, not even bothering to kick me back to main menu now. Any information would be greatly appreciated.

hot ice Apr 20, 2026, 9:24 PM

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hello!
To investigate, may have your user ID number please?

real violet Apr 20, 2026, 9:26 PM

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Yep 12970412

hot ice Apr 20, 2026, 9:33 PM

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We may need to make some adjustments to your backend. May I stop the server to proceed? Please note, this will change your server's IP and port.

real violet Apr 20, 2026, 9:33 PM

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Go for it!

hot ice Apr 20, 2026, 10:03 PM

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thank you for your patience, the server is starting, please try out.

real violet Apr 20, 2026, 10:08 PM

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Still just kicking me back to main menu when trying to load 🙁

hot ice Apr 20, 2026, 10:18 PM

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Then, please try changing the invitation code, stop the server, then go to config files > server description, there you can change it, save and start

real violet Apr 20, 2026, 10:24 PM

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Negative, that didn't help it either just straight back to menu after a minute of loading

hot ice Apr 20, 2026, 10:30 PM

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Would you mind if we continue as a ticket in our platform?
do you use a vpn?

real violet Apr 20, 2026, 10:31 PM

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Yeah whatever gets this sorted I'm all for, I don't use a VPN

hot ice Apr 20, 2026, 10:32 PM

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ok I will start the follow up, meanwhile, please try using a VPN or you phone as a hotsopot, just make sure your phone is not connected to the WI-FI

real violet Apr 20, 2026, 10:33 PM

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Already using hotspot, it's the only way I can get online while traveling.

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Ok I was able to connect using a VPN, is that the only way to access it because that's not going to work with some of the community I play with lol...

hot ice Apr 20, 2026, 10:40 PM

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do your friends face the same issue?

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#1202356 this is the ticket to follow up

real violet Apr 20, 2026, 10:42 PM

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Sadly I won't know right away, they can't get online today so I hope they don't lol, Won't be able to get that information until tomorrow, if they have that issue I'll update the info in the ticket

hot ice Apr 20, 2026, 10:42 PM

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ok I am sorry the turn arounds, and ajustments made so far did not fixed the issue, I wil continue through the ticket, please stay tuned.

real violet Apr 20, 2026, 10:43 PM

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Where do I access the Ticket btw?

hot ice Apr 20, 2026, 10:52 PM

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by email

#Nitrado server kicking back to main menu every time