#Server connection issue - https connection not working

1 messages · Page 1 of 1 (latest)

river fable
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I'm trying to join friends in a game (other friends are playing in the lobby OK), I see a connection timeout problem (I've looked at the logs).

When I try to curl the ping endpoint from the logs, it seems I can't establish a HTTPS connection - it just loops when trying to perform the handshake

tepid vigil
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Possible issues:

  1. Something just went wrong within network set up
    It is quite common that something could go wrong just because your machine or your router worked without rebooting for a long time. Turning it off and on again sometimes can do magic… we don't know why, but before trying other things, try doing the basics:
    a. Reboot your PC
    b. Shut down Steam and relog
    c. Reboot your router
    d. Check the game's file integrity

    1. Block by your ISP
      We are seeing that quite a few ISPs are blocking access to our backend service that help player to connect. We do not understand why this happens yet, but we are trying to reach out to them and try t address this. A few has already replied and unblocked us allowing players to play normally, however this process could take time.

    a. If your ISP has any sort of app or a website where you can turn off additional security settings - try doing this, it could help
    b. If you know a place where your ISP shows a list of blocked sites - try looking for something that has windrose.support in it - this is us! Please unblock!
    c. Try connecting via different connection services (even if you are from NA, if you can not connect with your friends, try selecting Asia or CIS and see if it works for you)
    d. We cannot recommend to install any third party software, but quite a few people reported that using apps like https://one.one.one.one/ or similar to this one could help to bypass this block untill it is lifted by ISPs

    1. You network settings priorities IPv6 over IPv4

The game is currently architected to use IPv4, so if your IPv6 priority is much higher there could be connection issues. Disabling IPv6, or increasing IPv4 priority could sole that issue.
https://playwindrose.com/faq/#faq-ipv6

1.1.1.1 — The free app that makes your Internet faster.

Install the free app that makes your phone’s Internet more fast, private, and reliable.

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Windrose
Windrose — FAQ & Troubleshooting

Common questions and fixes for Windrose players.

river fable
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Alrighty I’ll try it thank you so much

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I fixed it by restarting my router and steam

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Thank you so much ❤️❤️❤️❤️

tepid vigil
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glad it helped!

river fable
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i need to restart my router and it only works for like 2 mins]

tepid vigil
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checkl you router setting, it could have blocked something imprtant like windrose.support and it could take it a few minutes to lod in these restrictions and apply them after the reboot

river fable
tepid vigil
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Hello! Very sorry that you are having this issue sir. It looks like a corrupted save file. It could happen if you are using Steam Cloud Save syn. You should have a backup though... if you played normally after April the 19th.

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here's a guide on how te remove saves and recover your backup

river fable
river fable
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@tepid vigil?
-# sorry for the tag

tepid vigil
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hey... is this hte loading screen to main menu?

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if it's the main menu loading screen can you try renaming the SaveProfile folder and see if you can launch the game again?

river fable
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what should i rename it to?

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i did it and it still stuck on the loading screen

tepid vigil
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can you send me the screenshot of the folder with the save please (with path visible)

river fable
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do you want the save profile folder?

river fable
river fable
tepid vigil
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try renaming this into soimething like SaveProfiles_1

image.png
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and attmpt to load the game

river fable
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alrighty

river fable
river fable
tepid vigil
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can you see if the new SaveProfiles folder was created when you laucn the game?
Also ahve you disabled Stam Cloud sync?

river fable
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how do i disable steam cloud sync

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i did it still stuck on loading screen

tepid vigil
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did the new savefolder appear?

are you using any mods?

river fable
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it did appear no im not using mods

tepid vigil
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hm... can you send me your log please?

mild wrenBOT
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BUG REPORTING GUIDE

Please share your game logs, game saves, crash dumps, and DxDiag. These are essential for diagnosing and fixing bugs.

HOW TO FIND LOGS

Game logs are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

HOW TO FIND SAVES

Your saves are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:
• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:
R5\Saved\Logs

Dedicated server saves are located here:
R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

HOW TO FIND CRASH DUMPS

If crashes are involved, please share crash dumps:

Game client dumps (if play offline)
%LOCALAPPDATA%\Local\R5\Saved\Crashes
%LOCALAPPDATA%\Local\R5\.sentry-native

Server dumps (if you self-host from game client)
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\.sentry-native
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes

Dedicated server dumps
Windrose Dedicated Server\R5\.sentry-native
Windrose Dedicated Server\R5\Saved\Crashes

HOW TO FIND DXDIAG

Please also include your DxDiag report. This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

Any additional screenshots and/or videos are HIGHLY appreciated!

river fable
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yep 1 sec

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@tepid vigil sorry for the delay

river fable
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ummm