#HELP ME !!!

1 messages · Page 1 of 1 (latest)

charred tusk
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Help me

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heady havenBOT
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BUG REPORTING GUIDE

Please share your game logs, game saves, crash dumps, and DxDiag. These are essential for diagnosing and fixing bugs.

HOW TO FIND LOGS

Game logs are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

HOW TO FIND SAVES

Your saves are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:
• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:
R5\Saved\Logs

Dedicated server saves are located here:
R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

HOW TO FIND CRASH DUMPS

If crashes are involved, please share crash dumps:

Game client dumps (if play offline)
%LOCALAPPDATA%\Local\R5\Saved\Crashes
%LOCALAPPDATA%\Local\R5\.sentry-native

Server dumps (if you self-host from game client)
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\.sentry-native
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes

Dedicated server dumps
Windrose Dedicated Server\R5\.sentry-native
Windrose Dedicated Server\R5\Saved\Crashes

HOW TO FIND DXDIAG

Please also include your DxDiag report. This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

Any additional screenshots and/or videos are HIGHLY appreciated!

stray blaze
novel carbon
charred tusk
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@novel carbon I've tried the methods mentioned in the article, but it's still crashing and I have no idea why

novel carbon
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When does it crash? Are you playing solo or online? On what kind of server?
Does the game crash if you play different character?

charred tusk
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I'm playing on a Nitrado server. As for the crashes, I can't really tell when they'll happen; it’s just completely random

sharp summit
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exact same since "Steam Cloud Saves Update" which triggers my PC to completly reboot with no error or anything. just reboot. had to lower settings and since then i encounter this every 1-2h ingame. no matter what character, online/offline etc.
Archlinux
Ryzen 5800x
AMD 9070
32GB Ram

charred tusk
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Here are my specs:
OS: Win 11
CPU: AMD R7 7800X3D
RAM: 32GB
GPU: RTX 4070 Ti Super 16GB