#Disconnecting Issue

1 messages · Page 1 of 1 (latest)

agile cedar
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I’m playing on a GPORTAL dedicated server with another friend, and about once every hour or two, we both get disconnected at the same time. We can reconnect right away, but it causes us to lose all our rested and food buffs.

There doesn’t seem to be any clear pattern to the disconnects. they happen randomly. It could be during a naval battle, a fight, or even just while running along the beach.

When it happens, the game briefly goes to a loading screen, then lets us reconnect almost instantly.

robust oyster
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I'm not sure if there is a G-Portal rep here for your guys questions, I actually own another hosting company but it sounds like you are experiencing is a 'Heartbeat Timeout.' UE5 servers will instantly drop all players if the server's CPU or network thread stutters for even a few seconds. If GPORTAL puts too many servers on shared machines, whenever another server on your hardware box spikes, your server lags and drops your connection. Because your server didn't actually crash, you can reconnect immediately.

It may be worth reaching out to support on G-Portal directly to see if they can help with some dedicated resources to reduce the chance of this happening.

agile cedar
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Will contact them to see if this can be fixed / is the case
Thought it may be the game itself but it makes sense it would be GPORTAL side issue

robust oyster
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Sorry I couldn't be more help

agile cedar
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All good! Thanks!!

distant aspen
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im experiencing the exact same issue atm

wispy walrus
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Check the logs if you're seeing any error related to allocating memory when it crashes, if you see it then the machine your server is hosted is running out of ram

distant aspen
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its hardly using any ram to be fair, i thin it just might be a minor glitch - like i said i can rejoin instantly and carry on playing and its not like its every 5 mins