#Problem connecting to servers

1 messages · Page 1 of 1 (latest)

unborn fern
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I tried all the connection troubleshooting options, DNS, VPN, IPv6, clearing saves in the root folder, integrity check, firewall issues, but it did not help

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void quartz
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Hello, something is blocking your connection to connection services

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router could have windrose.support blocked look at it, it could be an issue

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check your VPN settings, you might need to find an option there so it routs trafficthrough a different country

unborn fern
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is the check done through POWER SHELL?

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How the site is launched

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void quartz
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can ytou send me your logs please?

wicked reefBOT
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BUG REPORTING GUIDE

Please share your game logs, game saves, crash dumps, and DxDiag. These are essential for diagnosing and fixing bugs.

HOW TO FIND LOGS

Game logs are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

HOW TO FIND SAVES

Your saves are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:
• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:
R5\Saved\Logs

Dedicated server saves are located here:
R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

HOW TO FIND CRASH DUMPS

If crashes are involved, please share crash dumps:

Game client dumps (if play offline)
%LOCALAPPDATA%\Local\R5\Saved\Crashes
%LOCALAPPDATA%\Local\R5\.sentry-native

Server dumps (if you self-host from game client)
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\.sentry-native
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes

Dedicated server dumps
Windrose Dedicated Server\R5\.sentry-native
Windrose Dedicated Server\R5\Saved\Crashes

HOW TO FIND DXDIAG

Please also include your DxDiag report. This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

Any additional screenshots and/or videos are HIGHLY appreciated!

void quartz
unborn fern
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All?

void quartz
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yes

unborn fern
void quartz
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ideally your VPN should be able to resolve this....

You may try to connect to the server by connecting your PC through mobile phoen and see if it works for you

unborn fern
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VPN doesn't help either.

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Will this be fixed in future game updates? I'm willing to wait because I don't know what to do anymore.

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My friends have it working without any problems, but mine doesn't even want to work with "crutches"

void quartz
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I have passed your information to our tech team, we will try to see if we can do anything on our side or recommend anything. But it does seem aht your internat situation is very compicated 🙁 We will see if we can provide any assistance. Very sorry for the inconvinience.