hearty grove
User-ID 12919709
Server 19008959
My server restarts have exceeded an hour every day, today it took 2 hours. After completion it now continues to attempt to restart, completes very quickly, then restarts again.
I mentioned the errors appearing in my reboot logs on Friday when i contacted support due to the long reboot times. My concern was dismissed and no action taken.
Attempted to contact Nitrado support through chat and was disconnected from the chat service.
uncut beacon
<@&1494048605265465539>
oblique oak
Hello @hearty grove, I'll be reviewing the issue on your server and get back to you as soon as I have an update, I really appreciate your patience
ashen osprey
~~Hello! Just to follow up on this, had any changes been made to the server around the time this started happening? If so, what changes were made?
If not, how long has this been occurring?~~
Disregard that last question. A colleague of mine mentioned they had restored a backup of your server and that it's now online!
When you have a moment. Could you please give that a try and make sure things are working for you? 🙂
hearty grove
@ashen osprey I have lost 20 hours of gameplay. This was reset to shortly after we started playing
Was this really necessary? I wasnt even asked
ashen osprey
Unfortunately, it looks like it was the last option to try to get the server back on. They had tried every other option first however, none of the other options were able to fix the issue and the server was still stuck in a restart loop. Apologies as I understand how frustrating it can be to lose that progress. However, it looks like my colleague had exhausted options and the only thing left in that case to try was that backup.
hearty grove
@Nitrado Alexis This was reset to Friday. On Friday I spoke with a Nitrado representative after very long reboots and I specifically told them about errors appearing in my logs (This was a live rep not the AI). Since by that time the server was online, my concern was dismissed and no action was taken. It appears to me if the Nitrado live support agent took my concerns seriously this could have been addressed at the source
I am beyond disappointed with the service provided
plain gate
Hi there! I am very sorry to hear all this, I just replied your ticket in our sistem to follow-up your case.