stuck on loading screen | Windrose | Page 1

echo sandal Apr 19, 2026, 4:37 PM

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I was able to play the game before the update, but now when I try to launch it, it gets stuck on the loading screen.

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Hi, I'm trying to join a game with my friend, but it's stuck on the loading screen

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@pearl yew

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pearl yew Apr 19, 2026, 5:08 PM

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good day sir, very sorry to hear that you are having problems.

do I understand correctly that you are using a Host from game option, or you are trying to connect to a dedicated server?

echo sandal Apr 19, 2026, 5:09 PM

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to the in-game server

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I'm experiencing this problem even when entering a single-player game.

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It happened after the last update.

pearl yew Apr 19, 2026, 5:14 PM

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okay. so are not able to start an offline game?

echo sandal Apr 19, 2026, 5:14 PM

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correct, both offline and online.

pearl yew Apr 19, 2026, 5:17 PM

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okay... so it looks like you are expereincing not a connectivity issue but a save corruption issue. have you played on several devices lately? there is a think with cloud saves that could lead to saves being corrupted if playing on several devices. very sorry that you have experienced that 🙁

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last time when you played, were there any crashes, may be an elecriticty cut off or something like that? and were you able to to start the game after the update?

echo sandal Apr 19, 2026, 5:18 PM

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No, I haven't played it on any other device.

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I couldn't start it after the update.

pearl yew Apr 19, 2026, 5:19 PM

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can you please send me your save folder?

lofty sinewBOT Apr 19, 2026, 5:19 PM

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BUG REPORTING GUIDE

Please share your game logs, game saves, crash dumps, and DxDiag. These are essential for diagnosing and fixing bugs.

HOW TO FIND LOGS

Game logs are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

HOW TO FIND SAVES

Your saves are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:
• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:
R5\Saved\Logs

Dedicated server saves are located here:
R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

HOW TO FIND CRASH DUMPS

If crashes are involved, please share crash dumps:

Game client dumps (if play offline)
%LOCALAPPDATA%\Local\R5\Saved\Crashes
%LOCALAPPDATA%\Local\R5\.sentry-native

Server dumps (if you self-host from game client)
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\.sentry-native
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes

Dedicated server dumps
Windrose Dedicated Server\R5\.sentry-native
Windrose Dedicated Server\R5\Saved\Crashes

HOW TO FIND DXDIAG

Please also include your DxDiag report. This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

Any additional screenshots and/or videos are HIGHLY appreciated!

echo sandal Apr 19, 2026, 5:38 PM

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📎 weiserlog.zip

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Because I previously loaded the game onto a slip, the logs are not visible right now.

pearl yew Apr 19, 2026, 5:49 PM

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can I see your save folder too plase?

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this one

echo sandal Apr 19, 2026, 5:53 PM

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📎 SaveProfiles.zip

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of course

echo sandal Apr 19, 2026, 6:25 PM

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@pearl yew

pearl yew Apr 19, 2026, 6:31 PM

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it looks like your save got corrupted and may not be resotred 🙁

we are looking into an issue with steam cloud saves aht lead to this.

starting from today we have implemented s save backup functionality that provides backups for you every time you launch a game and you should be able to have a backup now.

Very sorry about this 🙁

At the moemnt we suggest to turn off steam cloud saves whiel we are investigating this.

Very sorry once again.

echo sandal Apr 19, 2026, 6:33 PM

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pearl yew it looks like your save got corrupted and may not be resotred 🙁 we are looking...

How do I turn off Steam Cloud?

pearl yew Apr 19, 2026, 6:39 PM

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right click on windrose app in steam --> properties

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echo sandal Apr 19, 2026, 7:35 PM

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pearl yew it looks like your save got corrupted and may not be resotred 🙁 we are looking...

https://cdn.discordapp.com/attachments/1413259902360617085/1495508018870095904/Moments-clip-from-Apr-19-2026.mp4?ex=69e67fe0&is=69e52e60&hm=e40edd949f484da1aad42bf4f0f0cf06d6528499a37475619952ba87c55e7761&

▶ Play video

pearl yew Apr 19, 2026, 8:06 PM

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I am very sorry got distracted with anothe issue.

You also nened to delete SaveProfile folder in order to load into the game.

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Very sorry that this happeend 🙁

echo sandal Apr 19, 2026, 8:33 PM

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pearl yew Very sorry that this happeend 🙁

I can now access an offline server, but I can't access an online server. 🥹

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I guess I'm unlucky

deft ivy Apr 19, 2026, 8:35 PM

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We are unlucky @echo sandal 🥹

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Me too a lose all my progress @echo sandal i do all the stuff but idk now how we gonna play online! If we pay for that too , now till waith the Dev fix this and wait for other update!

echo sandal Apr 19, 2026, 8:38 PM

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deft ivy Me too a lose all my progress <@408656767464243201> i do all the stuff but idk ...

Is your CIS server active?

pearl yew Apr 19, 2026, 8:42 PM

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echo sandal I can now access an offline server, but I can't access an online server. 🥹

What kind of server are you trying to play on?

This looks like a connectivity issue due to the fact that some ISP are adding our backend services to their black lists.
Alot of players reported that using this app helps them to overcome this blockage: https://one.one.one.one/