#Connection issue

1 messages · Page 1 of 1 (latest)

fresh estuary
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Whenever my friend tries to connect to my server his game crashes or he gets forwarded back to the main menu. We have tried different severs (EU&NA / CIS), disabling Cloud Saves (without deleting save files, just created a fresh server), but nothing helps. Is there anything else we could try?

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Idk if it's important to mention that, previously, when we were playing on our first server, such a problem didn't occur

Additionally, he's from Russia, using no VPN, as far as I know

fresh estuary
hot edge
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did you ever figure it out? my friend and i have the same issue?

fresh estuary
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no 🙂

hot edge
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dang

versed siren
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Hello! Can your friend try to use a VPN we've siin alot of iuues connecting from Russia (you could also try SEA connection service - it will not affect your ping whuile you play it will only required for establishing connection)

fresh estuary
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We have tried both SEA connection and VPN - nothing works. Everything worked perfectly until the last update.

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Anything else we could try?)

Also, is there any chance you guys fix the problem in the nearest future, or it's not smth on the game side?

versed siren
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can you tell me a few things about how you play?

you host from the game right?
ther are 4 of you, and one person can not join?

fresh estuary
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Yes, I host a server from the game directly

Play --> Host a Game --> Choose / Create Server --> Confirm

All settings are common, but we have also tried changing them: amount of max players, all connection services, create a server with/out a password

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Here's what happens when I try to join his server

It keeps loading, then it either crashes the game without any error messages or forwards back to the main menu

On the video, the game has just crashed

versed siren
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did he try to disable that thing that people use to access discord from ru? it helped some people, i assume discord would still work while vpn is on

frosty cedar
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had same issue from yesterday
solution from screenshot worked for me then

but today problem occurred again and i found no solution so far

seems like save is broken

image.png
frosty cedar
versed siren
fresh estuary
frosty cedar
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im currently using it but my friend also
but he have no problem and im having still

versed siren
versed siren
fresh estuary
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We will try it out, thanks.

Just in case it doesn't work, is there anything else that could help us?

versed siren
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and check if perhaps windrose.support got into router's balcklist for some reason

fresh estuary
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Gotcha, thank you again

versed siren
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also can you please ask your friend to send us logs, so we cantake a look please

novel lightBOT
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BUG REPORTING GUIDE

Please share your game logs, game saves, crash dumps, and DxDiag. These are essential for diagnosing and fixing bugs.

HOW TO FIND LOGS

Game logs are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

HOW TO FIND SAVES

Your saves are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:
• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:
R5\Saved\Logs

Dedicated server saves are located here:
R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

HOW TO FIND CRASH DUMPS

If crashes are involved, please share crash dumps:

Game client dumps (if play offline)
%LOCALAPPDATA%\Local\R5\Saved\Crashes
%LOCALAPPDATA%\Local\R5\.sentry-native

Server dumps (if you self-host from game client)
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\.sentry-native
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes

Dedicated server dumps
Windrose Dedicated Server\R5\.sentry-native
Windrose Dedicated Server\R5\Saved\Crashes

HOW TO FIND DXDIAG

Please also include your DxDiag report. This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

Any additional screenshots and/or videos are HIGHLY appreciated!

fresh estuary
versed siren
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also can you please try to ask your friedn to open this site: windrose.support

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can he do it?

fresh estuary
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Checking right now