games wont load

[summer epoch]

Hey my game will load up but will get to the character after 10 mins but the only thing on that screen is the quit button. i logged in on a different account on the same pc and it loaded completely normal

[rocky anchor]

Probably an issue with a cloud save

Have you played from different PCs recenty?

[summer epoch]

Yes I have but it is saying that my cloud is ok

I’ve been going through my steam and I can’t find a way to fix it

[silver ice]

Can I ask how it matters if its from different PC or not?
If im using Linux and switch proton version does that count as a different PC because the game was crashing on cachyos proton, so i switched to GE proton, the game crashed again so I just went to back to cachyos proton and I lost my save because it got corrupted

[stuck shell]

ALSO HAVING THIS ISSUE!

People keep saying just load a backup but i dont have a backup because its a different pc. Dont know what to do. My main screen looks the same aswell

[rocky anchor]

Steam cloud "ok" only shown you that syncronization with the cloud is working

Save itself is corrupted

Disable cloud saves first
Press Win+R -> %localappdata%\R5
Delete "Saved" folder

Your progress will be lost though, sorry :(

[summer epoch]

So I can’t just copy my saved folder, delete windrose, reinstall and place the saved back in?

[rocky anchor]

If your save is corrupted - it means your current save is broken. If you've played yesterday after the update - you might have a backup.

But if it's first time playing since few days ago - your save is gone

[solemn kiln]

we will test it tonight!

[prisma cape]

Will this be handled a bit more graciously in the future ? (i.e. invalidating the save and displaying an error message on boot) 👀

[rocky anchor]

Dealing with cloud saves in general is our top-1 priority right now after we've released direct IP connection

[prisma cape]

I mean, you will occasionally get corrupted save in the field no matter of what, and the game should be ready for it rather than locking the user out of main menu :3

[rocky anchor]

For sure

[rocky anchor]

Thx for all the help in support these days btw!

[solemn kiln]

we had to uninstall the game removed all files for windrose then it worked like you said it was the saved files and .sentry-native and it worked again!

[sick hull]

I have same issue hows works? @solemn kiln

[solemn kiln]

@sick hull

But delete the whole R5 folder