#Character load on a different device

1 messages · Page 1 of 1 (latest)

runic robin
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hello, Ive bought a game via steam, created a new char and played from PC for 10+ hours, after that Ive tried to play on my steamdeck (same account) but theres no created char in the game, is there any possible way to fix it? Steam cloud synced and game files already verified

molten stratus
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you could maybe manually copy the save over to your steamdeck?

runic robin
molten stratus
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it should sync trough steam cloud, but there seems to be some issues where people even loose their characters due to steamcloud so the devs recommend making backups, in fact they just pushed a patch that forces savegame backups, so something is not working right with steamcloud right now.

runic robin
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ok thank you

south gyro
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wait! don't sync yet

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can you please tell me first when you have encountered this issue?

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ther is an issue with steam cloud syncing that we are investigating right now, taht could lead to teh save being corrupted.

can you please tell me when you have encountered this issue?

runic robin
south gyro
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do you have steam cloud saves enabled?

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can you send me your save folder please?

stark trenchBOT
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BUG REPORTING GUIDE

Please share your game logs, game saves, crash dumps, and DxDiag. These are essential for diagnosing and fixing bugs.

HOW TO FIND LOGS

Game logs are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

HOW TO FIND SAVES

Your saves are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:
• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:
R5\Saved\Logs

Dedicated server saves are located here:
R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

HOW TO FIND CRASH DUMPS

If crashes are involved, please share crash dumps:

Game client dumps (if play offline)
%LOCALAPPDATA%\Local\R5\Saved\Crashes
%LOCALAPPDATA%\Local\R5\.sentry-native

Server dumps (if you self-host from game client)
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\.sentry-native
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes

Dedicated server dumps
Windrose Dedicated Server\R5\.sentry-native
Windrose Dedicated Server\R5\Saved\Crashes

HOW TO FIND DXDIAG

Please also include your DxDiag report. This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

Any additional screenshots and/or videos are HIGHLY appreciated!

runic robin
south gyro
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please ping me if you need help

runic robin
south gyro
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hello, yes. it does look like your save is corrupted. very sorry about that 🙁

as a last resort option you could try deleting your saveprofile folder and try recovering it through steam cloud. if it doesnt help, i'm afraid the only viable opotion is starting from scratch by deleting the folder.

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On Sunday, April 19th we have released an update that backups your saves automatically every time the game or the server launches, so if you have played a session after Sunday 19th's update you have a save back up.

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but for the time we are inestigating this, we are suggesting to disable steam cloud saves

runic robin
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ok, I see, thanks for your help and good luck gato_piratico

south gyro
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I ma very sorry that you have run into this issue sir 🙁

runic robin
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dont worry its ok