Game wont load anymore

[orchid plank]

after the update my game wont load anymore unless i delete my savegame how do i fix this ?

[zealous marsh]

Good day sir.

Just a quick question. Have you played on several PC;s before and sued Steam Cloud to sync your progress?

[orchid plank]

no just one pc steam cloud is on, i just turned it off deleted my savegame then the game starts but if i add my original save again the game gets stuck and wont load to the main menu

the issues seems to be player savegame

if i delete my player save it loads again

[zealous marsh]

okay. we do have isseus with save games getting ocrrupted, but we are still investigating the root cause.

in today's updae we introduced save backup functionality, and will see if we can do something about your save.

but first please tell me, do you have steam cloud saves enabled?

[orchid plank]

i do yes

[zealous marsh]

you have already deleted the saveprofils folder?

[orchid plank]

yes but the corrupted save seems to be uploaded to steam cloud already

[zealous marsh]

you tried restoring the save from steam cloud and it didn't help?

[orchid plank]

yes

[zealous marsh]

okay.

[orchid plank]

i can send you my player save if that helps

[zealous marsh]

can you please find the savefolder that you have delited in the recycle bin

[orchid plank]

i have a backup of my player save folder is that enough since the rest of the save works

[zealous marsh]

and tell me if you can see the Backup folder inside of it?

[orchid plank]

i see the backup folder

[zealous marsh]

okay, now let's hope that the save file got corrupted during your latest launch... let's try to do this:

[orchid plank]

thats what it looks like

[zealous marsh]

try the oldest one, go inside of it and do the copying jkust lin in the picture above

[orchid plank]

ill try

[balmy wave]

Hey! Thanks for the report, it seems to be a problem with Steam cloud corrupting saves.
It can be fixed by disabling steam cloud and removing you "C:\Program Files (x86)\Steam\steamapps\common\X1\R5\Saved\SaveProfiles" folder, but it will make you lose progress.

To try to save progress, we have only two solutions that aren't guaranteed, but helped in some cases.

Solution 1

1. Close the game, turn off steam cloud saves in game setting on the games page in your steam library.
2. Go to
   C:\Users\YOUR USERNAME\AppData\Local\R5\Saved
   Make a backup of this folder just in case, then delete it.
3. Launch the game - it should ask you to create the new character. Do it.
4. Close the game and enable steam cloud saves back.
5. When Steam finds a conflict in save files, choose the Steam Cloud version.

Soltion 2

1. Disable steam cloud saves
2. Go to %Localappdata%\Local\R5\Saved\SaveProfiles(profile-id-numbers)\RocksDB\0.10.0\Accounts(account-id-numbers)\CURRENT
3. Open with any text editor (notepad), it will contain text like MANIFEST-000005
4. In same folder look for file called MANIFEST-XXXXXX
5. If file name is not the same as from CURRENT step 3 - rename it to match step 3.

People report this solutions working for them, but we can't be sure they'll help you.

[zealous marsh]

this is news from yesterday today's update brings a new solution.

[orchid plank]

oldest one does not work

[eager marlin]

Guess you have the same issue like me

[balmy wave]

this worked for me just now

[zealous marsh]

If the save was corrupted yesterday that this solution will not help :((( very sorry we were too late for this.

can you please double sure that you have copied everything to the correct folder?

@orchid plank can you please send me the entire saveprofil folder please?

[verbal flint]

Hello, do you have Russian-language support? In principle, I can translate via ChatGPT if there is no Russian support.

[zealous marsh]

@eager marlin I am sorry to ask you but please can you arate a spearate thread please, so I can follow the converstaiton. thank you!

[zealous marsh]

please craete a separate thread, so I can follow the converstaion better. thank you!

[orchid plank]

yes uploading now

[verbal flint]

Look a bit lower—there’s a thread where we’re speaking in Russian with another user who has the same issue (most likely because of a character that stopped working after the update, but when they create a new character, it works). (Sorry for the spam, it’s just really frustrating to lose the character)

[zealous marsh]

I've llokst at the save and I am very sorry to tell you that it looks like it got corrupted and there is no way on how we could restore it 🙁

We are very sorry about this sir. WE are investigating the root cause and just this morning shipped the backup functionality to tackly this issues, but we were too late. incredibly sorry sir.

[orchid plank]

well

30h down the drain

[zealous marsh]

very sorry about that 🙁

[eager marlin]

You should tell this verdict to other ppls whos saves got gorrupted before your backup patch so they dont sit on old lost saves and instead use their free time to play on new save they will have protected by your backup solution

[orchid plank]

is it possible to use player saves from other ppl ? if so ive been playing with a friend the whole time maybe he can give me his player save

[eager marlin]

I got 60 hours lost but now you at least know it wont happen again and our loss make the solution come into the light

[zealous marsh]

yes it is, and you can customize appearance and name of the character as well

[orchid plank]

thanks for the help, amazing game so far besides the save problem 😄

[zealous marsh]

very sorry, hoop the upcomming journey would be smoother for you! and I would suggest to disable cloud saves for now

[orchid plank]

ok will do

[zealous marsh]

it is impossible to play on a currupted save, so if the save didn't brake untill the patch, and the person was able to load into the game he should have a solid back up every time he launches. very sorry to hear that you had isseus wit hthe game 🙁 exptereamly sorry!

[eager marlin]

This game studio is just the best example of how to treat the game and its community. Some bugs like this wont ever stop me to play this gem.