#Important Update on "Restart Loops" on Nitrado-hosted servers

1 messages · Page 1 of 1 (latest)

brisk plank
#

Hello friends NitraDuck_Salute

I am writing to update you on the situation regarding "restart loops" for Windrose servers hosted on Nitrado.

Our team has been working through the night to help users affected by the issue. For context, the issue affects only a small fraction of our Windrose servers, estimated at about 1.3%. But with the many, many thousands of Windrose servers we are hosting by now, and with the manual effort required in each fix, we have built up a backlog of requests that still require resolution.

We have therefore pivoted our approach from manual resolution on a case-by-case basis to automatically detecting and repairing servers that are in this state. That means that our manual resolution speed has slowed down for the moment, in favor of trying to resolve the situation at scale before Sunday prime time.

We believe that the current initiative will be able to resolve 80-90% of cases currently stuck in a restart loop, and will free up resources in our customer support team to investigate the remaining 10-20% of affected servers in more detail.

If your server is currently in a restart loop, there is nothing else you will need to do for now, just wait. In fact, we recommend that you don't try to manually fix the issue yourself unless explicitly instructed by our support agents. We will be posting an update in this thread once the automatic fix strategy has been applied and validated.

That also means that, until that time has come, we will be a little less active on here while we focus on resolving the issue at its root.

Lastly, I want to highlight that we take the current situation very seriously. 1.3% might not sound like much, but is still not a number we intend to ignore. We will not rest until every single one of you can enjoy their time on the high seas.

Update

We have successfully implemented and validated a fix for the vast majority of "hanging restart" cases. It is currently rolling out globally.

Please note that, if you were affected, the first restart after we have deployed the fix may still take a significant amount of time. The same is likely to occur on the first restart after you have restored a backup. We highly recommend to not interrupt that long startup process, even if it might seem that it is stuck.

In extreme cases, when the underlying save file has grown extremely large, this initial process may take more than an hour to finish.

If, starting from now, your server is briefly displayed as "running", but then enters "restarting" again, it is likely that your game server has crashed on startup due to a different cause. We recommend to review your newest R5.log for any indicators, and reach out to us so that we can assist you.

Please also note that, due to the backlog from the previous issue, responses from our support team might still be delayed. Please be assured that we are working as fast as we can to get every single one of you back on your servers.

Game on NitraDuck_Cool

brazen crypt
#

Hi is there any fix soon regarding the heavy Rubber-banding while doing naval (and sometimes also ground-based) combat? We are using a NITRADO server and it seems to stutter a lot which makes the sea fights a bit annoying 🙁 This has nothing todo with the client, its a server / game thing.

#

In addition: This happens no matter how many players are connected (the stuttering is pretty much the same).

hollow spoke
#

yeah same here

royal monolith
#

Same with ours

twilit mural
#

this seems to be a genernal issue with the server, not just nitrado, we are playing on a private server and have the same desync issues, mostly on the ship fights and general sailing

jovial elk
#

My mate is running a server of his thread ripper and havent had issues so far

strange verge
twilit mural
#

we have has no issues on co-op games, but we are running a dedi-server on debian now that is having the same issues as the nitrado guys

hollow spoke
#

I can well imagine that it has to do with the high RAM consumption.

Screenshot_2026-04-19_022625.png
twilit mural
#

cheese and rice 8gig lol

brazen crypt
#

devs still developing games as if RAM prices are like 2022 lol

twilit mural
#

our nitrado server is stuck on infinte restarts

#

we have a nitrado, bisect and private server running, the bisect and private servers are doing "OK" but the nitrado server has been down for nearly 24 hours now

tough geyser
#

Maybe add "Item Despawn Time"? so the RAM will be cleared

#

Resources droppped or not looted stayed forever in the game, I dropped my torn shoes and after 24hrs of playing it is still there

hollow spoke
#

Yes, that would be an idea if they added that.

twilit mural
#

i'd like to see a storage container you could lock so only you have access, storing stuff in my ship hold i want to hold on to for myslef is getting annoying

amber heart
#

nah give me break... i dropped like milion little things on so many islands...

zenith aurora
#

I don't know the reason for the high RAM usage. Is it just me, or is the problem with everyone.

twilit mural
#

we have 5 folks on our servers and stuff laying all over on the ground on our server and only using 4-6 GB in general, but are only to foothills content atm

eager hill
#

do we have to update the server ourselfs or get it back online automatically?

brazen crypt
#

I guess it will start up again. Currently my NITRADO is running wild lol

#

May just take a brake or solo farm offline

twilit mural
#

our nitrado server is finally working lol, but both bisect and private servers are not able to connect to

#

i'm going to bed hopefully they will have it worked out by the time i wake up LULZ!!!!

ivory anchor
#

Our nitrado server is not managing to install this update, it's just restarting and then freezing... not good

amber heart
#

Our nitrado server is up an running now 🙂

ivory anchor
#

everything was working fine 20 minutes ago so I don't get why after this update...

#

it's not on an infinite restart loop rather than an never ending-single restart

#

i swear if this update corrupted our world i will flip XD

desert loom
indigo stirrup
amber heart
brazen crypt
ivory anchor
#

i forced stopped and the force started already, with no luck 🙁

ivory anchor
#

god heavens, it's working now 😄

eager canyon
#

mines been stuck in bootloop for the past hour

calm belfry
#

same

#

every time it updates i can switch the pc and login on the next day

eager canyon
#

after 1.5hrs bootlooping it's sorted itself, finally. (touch wood)

fast perch
#

windrose are not nice to nitro, they make an update on sunday, when nitroservice already struggle since lauch

elfin void
calm belfry
#

mine is restarting since 13:05

#

so like an hour now

elfin void
calm belfry
elfin void
#

Mine says updating for about half an hour now...

calm belfry
#

updating sounds better than restartloop thats for sure

elfin void
#

Not sure about that 😄

calm belfry
#

i mean i had updating too, it just never started afterwards its like 4th or 5th loop already ive done the stop server and start anew

#

ive had that funny message that the servers are idle and not started so i started that a couple times aswell

#

seems like nitrado as a host is gonna be just for one month, then imma look for something more stable

visual light
slow pawn
#

Nitrado has been in a restart loop for the last 2 hours for me, i got the game to launch for 5 minutes and it kicked me out again.

brisk plank
#

We are making good progress and the results of our tests are very promising. We will be updating the thread when we have further info

gaunt olive
#

its been 3 hours for me, server just wont come back online after the update,

rare minnow
#

@brisk plank We appreciate your work. The server that I'm a part of is also having the issue. If there is anything we can do on our side please let us know.

onyx aurora
#

1 hour

image.png
visual light
brisk plank
#

Update

We have successfully implemented and validated a fix for the vast majority of "hanging restart" cases. It is currently rolling out globally.

Please note that, if you were affected, the first restart after we have deployed the fix may still take a significant amount of time. The same is likely to occur on the first restart after you have restored a backup. We highly recommend to not interrupt that long startup process, even if it might seem that it is stuck.

In extreme cases, when the underlying save file has grown extremely large, this initial process may take more than an hour to finish.

If, starting from now, your server is briefly displayed as "running", but then enters "restarting" again, it is likely that your game server has crashed on startup due to a different cause. We recommend to review your newest R5.log for any indicators, and reach out to us so that we can assist you.

Please also note that, due to the backlog from the previous issue, responses from our support team might still be delayed. Please be assured that we are working as fast as we can to get every single one of you back on your servers.

Game on NitraDuck_Cool

chilly heron
#

Hm, my server says up, but both me and my friends are unable to connect to it. Tried a restart, came back after a few minutes, but still the same issue.

visual light
#

You need to make a support post

valid spruce
tiny shuttle
#

Kept having issues with sailing lag/hanging, ditched Nitrado and went to HostHavoc and we haven't had any issues since. Also supports mods easily. Thanking all the pirate gods this game didn't get saddled with garbage exclusivity like Ark:SA did

Also, your service doesn't seem to let me load mods on the server, which is super frustrating, and trying to get help just gets your AI Chatbot on the website, which was of zero help and just kept repeating "Mods are not supported by Windrose" even though multiple other providers let you load them. Had them working in 5 minutes after switching to another server provider.

amber heart
#

I just got kicked out of server when i started boarding -_-

urban pewter
daring shard
#

My sever is still in the restart loop

static trellis
#

same

tough geyser
#

Any updates on items dropped / on the ground despawn timer? @brisk plank

real solstice
#

Dear developers, this is a cry from the heart.

Dear developers,

Could you explain to us, your community, why you abandoned PvP and multiplayer servers and chose to focus on PvE instead?

It has been a week since the game’s release. Player count is at its peak and breaking records — but how long will that last?

I spent 20 hours completing the Early Access content, 7 hours in the beta, and I’ve been with you since the CrossWind days. But now I sincerely don’t understand what I’m supposed to do in this game. Wait 2 years for another 20 hours of story content? That sounds bad.

You have a trump card in your hands — you’ve created one of the best PvP systems possible. Your original concept in CrossWind was built around developing PvP and large-scale multiplayer on massive servers, so what is stopping you from pushing into that space as well?

As a player, I want to express my honest opinion: the one thing that could make me stay in this game — a game I’ve truly come to love for its PvE — is the introduction of multiplayer servers and полноценное PvP between players: factions, teams and clans, duels, naval battles between crews, and similar features.

Please don’t miss this opportunity while the game is at peak player activity. If you do this, we will support you in everything, the player base will keep growing, and the game can remain relevant for a long time.

Why am I writing this now? Because I’ve noticed a worrying trend.

Many streamers, after finishing the game, have started calling it a “Boar Hunting Simulator.” They say WinRose has no future, that no one will wait 2 years for another 20 hours of story content, and that the player count will soon collapse.

I don’t want that to happen.

I see your effort, and I see the potential — that’s why I’m telling you this honestly while it’s not too late. You conquered the first summit. Conquer the second one too.

last epoch
#

my server keeps crashing and restarting every 10-15 mins its been over 3 hours....

image.png
royal monolith
brazen crypt
#

everyone still using Nitrado should swap to something like G-Portal really. Nitrado is just a scam. We had lags and rubberbanding. They share the resources too extreme. We have a well running server now without lags. You can copy over the stuff - its no big deal. Also 6 slot server is even cheaper then Nitrado.

Also you can use MODS on your server which is not possible with Nitrado...

stuck snow
minor dagger