#fatal error, crash

1 messages · Page 1 of 1 (latest)

vocal plume
sacred socket
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Same Problem

Bildschirmfoto_20260419_133406.png
vocal plume
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What is your video card?

deep zenith
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Hello! can you please send logs?

sweet kettleBOT
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BUG REPORTING GUIDE

Please share your game logs, game saves, crash dumps, and DxDiag. These are essential for diagnosing and fixing bugs.

HOW TO FIND LOGS

Game logs are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

HOW TO FIND SAVES

Your saves are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:
• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:
R5\Saved\Logs

Dedicated server saves are located here:
R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

HOW TO FIND CRASH DUMPS

If crashes are involved, please share crash dumps:

Game client dumps (if play offline)
%LOCALAPPDATA%\Local\R5\Saved\Crashes
%LOCALAPPDATA%\Local\R5\.sentry-native

Server dumps (if you self-host from game client)
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\.sentry-native
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes

Dedicated server dumps
Windrose Dedicated Server\R5\.sentry-native
Windrose Dedicated Server\R5\Saved\Crashes

HOW TO FIND DXDIAG

Please also include your DxDiag report. This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

Any additional screenshots and/or videos are HIGHLY appreciated!

vocal plume
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I managed to solve the problem simply by downloading an older version of my video card driver.

austere hamlet
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Which card and which driver did you download?

vocal plume
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My graphics card is Nvidia, so I installed version 591.(something).

austere hamlet
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Ah oké, I have AMD. So I’m afraid I have to wait for a fix from the devs

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Glad it worked for you though

vocal plume
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Try downloading an older version.

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not so old

austere hamlet
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Yeah I’ll try, thanks mate

deep zenith
austere hamlet
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Thanks @deep zenith ! I’ll try that driver when I get home and hopefully there will be a fix in the future

austere hamlet
deep zenith
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I am sorry to hear that! We are looking into what could be don on our side with this

austere hamlet
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Aprreciate it mate!

small pecan
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same problem here.
maybe because i'm running on linux?

vale iron
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I switched over my drivers and still crashed after maybe 10 minutes of playtime.

primal dawn
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Had this issue every minute. 4080 super, ryzen 7 5800x, 16 gig ram. Fatal error every minute..high settings. But someone said to lower Post processing setting under graphics and I put it on low, I was able to play an hour straight, then numbed it up to medium for another 20 minutes before I got off as I got work tonight.

Wonder if high post processing is causing fatal error for some.

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@deep zenith dunno if its just a coincidence or not, before it was every minute, but after putting post processing to low it just stopped for over an hour. My above comment explains a little more.

deep zenith
primal dawn
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Np.

austere hamlet
thin bloom
austere hamlet
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How can I find that? I have send many logs earlier before already to Drake. I’m getting a bit frustrated with this stuff tbh.
I bought the supporter edition and I can’t even play the game

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I tried everything, low settings, 60 fps, old drivers, disabling expo, updating bios, everything

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It’s crazy we have to do all this stuff to even try play a game while the hardware is way above the minimum

austere hamlet
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I now deleted my shader cache inside windows itself, now the error already pops up on the loading screen. At this point it’s becoming a joke 😂

thin bloom
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with more logs devs can isolate the cause, so dont hesitate to share more :p
and the game run fine, but yep, something hang really hard !

austere hamlet
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I’m glad the game runs fine for you. However, for me it has been horrible. The only game I played so far that I receive crashes on😂😅

thin bloom
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Yep, that's why i come here sometime :p, to try to help some user ❤️

austere hamlet
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Appreciate that!

thin bloom
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give us looooogggsss 🤣

austere hamlet
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Alright, made it back in the game. I deleted my save files and disabled cloud safe.
I also deleted my shader cache inside windows, let’s see if it is solved

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If not, I’ll send looooooogggggssssss

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Hahaha

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Alright, error again. I’ll get logs

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There is nothing else for me left to do. I’m gonna try and get a refund

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Yeah I requested a refund with steam, can’t be bothered with this game anymore unfortunately.
Wish you all the best

primal dawn
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So this was yesterday, I had the error since launch, every minute fatal error 4080 super, ryzen 7 5800x, 16 gigs.

But then someone said to lower the post processing in the graphic settings so I lowered it from high to low, and played for an hour straight, then bumped it up to medium while everything else is on high, for another 20 minutes then got off for work.

So it might be related to that setting for certain hardware combinations. Just now got on, medium post processing crashed. Ill.try low again. Hm.

Low post processing does seem to make it last a lot longer for me, switched to medium, crashed 5 seconds in. Low, so far 1 hour and counting.

candid crest
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Same problem here.. Second fatal crash in last 25 min ..

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Seems that I also have to try older GPU driver

candid crest
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Just an update. Older version of gpu driver did not solve my fatal UE-R5 crash issue. Still crashed after that. So reinstalled latest again

small pecan
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wonder if anyone can help as i'm having the same issue.
nobara linux
nvidia rtx 5090 (latest driver 595.58.03 although crashed before updated on 590 & 592 i think the versions were)
amd 9800x3d
running using proton hotfix (although disabling this and running native has no effect).
game crashes before it fully launches so can't check the settings.
any help would be appreciated.
TIA

thin bloom
primal dawn
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Had the fatal issue as well every minute, 4080 super, ryzen 7 5800x, 16gig.

High settings.
I fixed jt by lowering post processing from high, to LOW.

A new issue popped up tho after 2 hours saying error out of video memory (bs, got a 4080 super lol)