#[Same Network] Server R5Error

1 messages · Page 1 of 1 (latest)

spare hill
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I setup a dedicated server via steamcmd and configured login/password, ports 7777 and 7778 are opened to it. this is my own machine in my home. not rented.
but when I try to join the game I am on loading screen forever.
this is what it says on server (separate computer)

image.png
zenith hamlet
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They are currently having issues -- we're unable to spin up our server either. All servers dropped about 20 minutes ago and only a handful have successfully started back up.

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Not saying there aren't other issues at play for your server, but troubleshooting it right now is probably not a good idea until we get the green light from the devs that the general server issue is resolved.

swift fog
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Good day sir!

We have some issues with local network connectivity for now. It's on our to fix list. Three things I've seen so far that helped other people are:

Disabling riot Vanguard
Setting up DMZ in router to establish connection
Just simply connecting two devices with wired connection

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We are working on a propper solution as we speak and will hopefully be able to release a fix

spare hill
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oh good timing on my part, LOL, Thank you for the heads up

swift fog
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[Same Network] Server R5Error

swift fog
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Good day gentlemen, just wanted to give you a heads up that we have released an update today that now allows Direct Ip connection that should allow you to connect to each other from within the same network. We do not have a guide yet, and it could require sometechnical shenanigas, but if you know how this is done in other games that allow direct IP connection I believe this should hopefully solve your issue

spare hill
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so I what do I need to edit in ServerDescription.json to allow direct IP, no I have not done this in other games.

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tried code that GubeCoders posted, no luck here.. . but anyways my husband was too impatient and rented a server instead.

swift fog
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Very sorry, we don't yet have a dedicaste serve set up guide 🙁

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hope you would have smooth sailing!

lament escarp
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@spare hill Hi! It's a dedicated windows server or it's on linux? )

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If it's on linux in docker and want to use DirectConnection feature then you need to add the following line to your docker-compose:

    network_mode: "host"

This is the best way to deal with docker network issues and bypass port management to the host machine.

spare hill
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On windows right now, I do want to do linux, but I read the cpu load is less on windows at this time compared to linux due to docker.

obtuse wedge
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On windows server 2019 here and still having issues connecting across LAN, but i'm able to host and my wife on the LAN join with invite code and play for hours with no issues. All ports are forwarded, etc. Tried with server in DMZ and also not with no changes. Hopefully they will find a fix soon.

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I see in the server window the connection attempt, etc. but it seems to just time out. Tried both invite code and direct IP with no luck here

spare hill
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Thank you for the replies, will try it again in future. It's my husband and I on lan with server and a friend outside.

obtuse wedge
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@swift fog Here's a question that might be related to my specific issue, do you know if they will have the game not require the avx instruction set on processors? I know my dual CPUs don't support it, and I have to run SDE to emulate it. Not sure if that could cause the issues with my specific server or if it's unrelated

swift fog
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I do not know, but perhaps @vernal root could answer this whe he has time

vernal root
obtuse wedge
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@vernal root Dual Intel Xeon E5620, they don't support avx at all

vernal root
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I see, indeed.
We did not use AVX2 to keep wider compatibility, but AVX1 was introduced about 15 years ago, so we assumed pretty much everyone would have it. Unfortunately, some of our systems depend heavily on AVX1.

obtuse wedge
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Understood, is that even server side? I used Intel SDE and the server runs but I'm wondering if that's causing the issues with connecting to the server on lan

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@vernal root if there's another test and I'm free I'd love to try to test and see if that's what's causing the issues I have. I can host on my gaming system and have my wife join no issues just can't connect to server on lan

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Thanks for the answers! Appreciate it!

vernal root
obtuse wedge
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It's only server side that don't support it. Client side for both our systems are good and can host with no issues

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If I host from my system is fine but neither of us can connect to the server when it's running

vernal root
obtuse wedge
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Correct

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It's in the home so also lan connection

vernal root
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Can you attach both client and server R5.log after an unsuccessful connection attempt?

queen sundialBOT
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BUG REPORTING GUIDE

Please share your game logs, game saves, crash dumps, and DxDiag. These are essential for diagnosing and fixing bugs.

HOW TO FIND LOGS

Game logs are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

HOW TO FIND SAVES

Your saves are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:
• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:
R5\Saved\Logs

Dedicated server saves are located here:
R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

HOW TO FIND CRASH DUMPS

If crashes are involved, please share crash dumps:

Game client dumps (if play offline)
%LOCALAPPDATA%\Local\R5\Saved\Crashes
%LOCALAPPDATA%\Local\R5\.sentry-native

Server dumps (if you self-host from game client)
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\.sentry-native
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes

Dedicated server dumps
Windrose Dedicated Server\R5\.sentry-native
Windrose Dedicated Server\R5\Saved\Crashes

HOW TO FIND DXDIAG

Please also include your DxDiag report. This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

Any additional screenshots and/or videos are HIGHLY appreciated!

obtuse wedge
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I'm at work now till 1630cst but soon as I'm home I'll delete the log file on each to get fresh log and send them

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I did send logs to @swift fog already if he/she still has them. Pretty much same issue

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Was logs from client, server and dxdiag

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But once I'm home I'll get new ones also

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@vernal root here's the older logs

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That's my system, and server logs plus dxdiag

vernal root
obtuse wedge
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I'll get new logs once I'm home

obtuse wedge
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@vernal root I'm back from work, here's the fresh logs, just fired up server and tried to connect once, stopped server and closed game on client.

obtuse wedge
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Deleted all old logs before getting those

vernal root
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Thanks, forwarded those too

obtuse wedge
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If they find the cause can they reach out if there's anything I can do on my end. Appreciate it!

vernal root
# obtuse wedge If they find the cause can they reach out if there's anything I can do on my end...

Judging by the logs, the server started fine, but the client failed to connect to 192.168.10.10:7777
Can you please check the following steps?

  1. Verify that the server ip is correct using ipconfig, for example
  2. Try using a port other than 7777, like 17777 or any other port as long as it's less than 65000
  3. Check if there's firewall or antivirus blocking incoming connections on server or maybe the client's antivirus is blocking the outgoing connection
obtuse wedge
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@vernal root 1) IP is reserved in DHCP due to outside connections from other games servers. 2) I'll have to try when I get home but I've used 7777-7778 before with ark etc. 3) I'll double check client side but I know all common game ports are forwarded both router and server side for sure.

obtuse wedge
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@vernal root Ok, was finally able to test again, changed port to 27015 which I know is set in all FW, router rules. Same issue just loading, then after a few mintues goes back to main menu again.

vernal root
obtuse wedge
obtuse wedge
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Any update on my issue? Still no luck here with connecting to server

vernal root
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Sorry, no updates yet. Our networking people are very busy at the moment with all the fixes, they'll take a look at logs sometime later this week.

vernal root
obtuse wedge
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@vernal root I'll work on getting the log folder zipped and attached after work today

obtuse wedge
obtuse wedge
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In a few days I will be able to do another test of sorts, managed to get a upgraded server, R730 with dual xeon that support the instruction set but it will take a bit to get it setup and test run the game server on it

obtuse wedge
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Once I'm setup and test with the newer server might give an answer to the older cpu just can't run the server with sde enumlation

vernal root
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So it's probably the CPU being a bit too slow. Maybe SDE emulation is partly to blame, since it probably adds overhead.

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If you manage to check the game on an upgraded server, it'd be interesting to hear back whether the server works fine

obtuse wedge
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@vernal root thanks for the update. I was thinking the same it appeared that the player would time out waiting for the world load. I have the new server just working on getting everything setup. It'll take me a day or two but I'll for sure report back once it's up and running.

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Dell PowerEdge R730xd
2ea Intel Xeon CPU E5-2680 v4 @ 2.40 GHz, 2400 MHz, 14 Core (s), 28 Logical Processors
256 Gigabytes RAM
MS Server 2019 w/license for all 28 cores
OS drive: mirror RAID 1 (1Tb)
Data drive: RAID 5 (8 drives) 38TB

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New server spec

obtuse wedge
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@vernal root I just got the server setup, ports forwarded, after fresh install of Server 2019, installing dedicated server with SteamCMD, I was able to direct connect via IP and load into the server. I believe that you were correct and my hunch was right also that the server was never loading the world after player connection. So I guess for anyone trying to run on an older server SDE will not work for the avx emalation to run the server. Not sure if can be put in notes or troubleshooting that it won't work unless something on the server side could avoid the avx instruction set. I can confirm with this new server it does work and will connect.

vernal root
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Thanks for the heads up, I'll forward that to our server people.

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Thanks for taking your time to test various things and send us logs.

obtuse wedge
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No problem, always loved setting up servers and helping with figuring out the issues or at least in this case that it won't work with older hardware

vernal root
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Also, congratulations on your new server, that new setup is quite beefy

obtuse wedge
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Thanks, was a great deal and was looking for something new, but as usual for servers pricy lol

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Glad to help out and assist with troubleshooting where I can. PC tech and network engineer so love challenges lol

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If you want to compare, here is the log from the new server.

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Might help with troubleshooting or something