Nitrado Server Logs

[tranquil niche]

Nitrado ID:10711606

Hi, I’m having a dedicated server startup/crash issue after the latest Windrose update on Nitrado.

The server takes a very long time to start, then crashes while loading the world. From the logs, it looks like the server can open the RocksDB world database, but it fails when loading the island/world record into the data cache.

Relevant log messages:

• EXTREMELY slow task. Task was finished in 75509 ms
• Error loading record 'R5BLIsland[EDB597C1CC1B46DC419014D03F743401]'
• Cannot load world to data cache. IslandId 'EDB597C1CC1B46DC419014D03F743401'
• Cannot load island 'EDB597C1CC1B46DC419014D03F743401'
• Cannot init Coop NetServer
• Incompleted TR5BLPromise was destroyed
• Condition: 'Result.IsOk'

What happened:

• The problem started after the update.
• The server now needs a very long time to boot.
• It then crashes during world loading.
• This makes me think the existing save/world may be incompatible or corrupted after the update.

Environment:

• Host: Nitrado
• Dedicated server
• Existing coop world/save
• Crash happens during startup while loading the world database / island record

Has anyone seen this after the latest update?

[grim haven]

Yeah this is a common error that might happen after a game update ( corrupted files )
Did loading a backup help you anyhow?

How long did you wait for the server to start?
Some clients had experience where after 1-2 hours of waiting the server started again

Can you give me your user ID or service ID for me to check?

[tranquil niche]

Hi, thanks for checking.

I already waited around 1.5 hours during restart and the server still did not recover properly.

The issue started after the latest update. The server takes a very long time to boot and then crashes while loading the world. From the logs, it seems to fail when loading the island/world data cache.

My Nitrado service ID is: 10711606

If needed, I can also send the relevant log lines here.

[grim haven]

No worries I can check them with the ID

Trying to make some adjustment to see if the current world can be saved

[tranquil niche]

Thank you so much, I really appreciate you taking a look at this.

[grim haven]

Glad to be of help
Starting the server, lets see how it fares

Checking the logs after the start to see if theres any progress

Yeah unfortunately it's the same result

[tranquil niche]

Thanks for looking into it, I really appreciate your help.

Since the server still shows the same result, what would be the next recommended steps?

[grim haven]

The only thing I would recommend is try and load the backup that was made 7 hours ago and see how it fares.

This is an error that is known to us and internally we are already checking it out

[tranquil niche]

is it worth waiting can you possible fix that?

[grim haven]

I can't really give you an ETA if there will be a fix it's mostly to see if we can stop this from happening in the future

[tranquil niche]

allright then , thanks for looking into this and the quick support

[grim haven]

Was glad to be of help, hope everything works out for you

[tranquil niche]

https://discord.com/channels/1260209458924224542/1495042061660061859 we got that too we also get server hick ups thats why we upgrated it 3 times but it still remains , can we do somthing about tthat? i reinstall the backup file now

[grim haven]

I can also move your server to another host-system if there are certain lags happening

[tranquil niche]

yes , please

[grim haven]

Alright then one moment

[tranquil niche]

take the time you need , im very glad

[grim haven]

The move has been issued

It'll take at most 20 minutes

[tranquil niche]

allright thank you very much 🙂

[grand sail]

Did the move make lag better? 🙂 Also getting some serious lagspikes when:
Sailing, speed drops to 1 and up again randomly
Fighting
Boarding

[tranquil niche]

hello there , its me again , the server is still starting like 1 hour now cant stop it cant restart it unfortunately

[tranquil niche]

i dont know cant get the server up anymore

[shell mango]

@grim haven @opaque creek @gleaming idol @gleaming idol @potent kelp we still stuck on this problem, while the server is in a never ending restart loop. We would like to get this problem solved. I mean we paid a bunch of Euro for this.

Gerne dürft ihr auch auf Deutsch mit uns kommunizieren, da Euer Hauptsitz ja in Kalsruhe ist, gehe ich einfach mal stark davon aus, dass dies möglich ist 🙂

[potent kelp]

Hello @tranquil niche. I'm doing some adjustments to your server backend in an attempt to resolve the issue now, I appreciate your patience.

[tranquil niche]

thank you , could you try it with the latest back up? i tryed a few other backups but somehow it wont start , also i saw that i cant download the world folder without downloading each file one by one , is this intetionaly ? , i wanted to try the world files on my client

[potent kelp]

I see that you're currently restoring a server backup

Please don't do further changes to your server while the server backup restore is in process, so it is not interrupted

Do not try restoring database backups, these do not contain your game server data

[tranquil niche]

to late now i tryed to installed the latest back up again sorry , do you have to do it all over again then? im realy sorry i wont touch anything now

[potent kelp]

You don't need to worry

You just need to wait for that backup to be restored

[tranquil niche]

allrigth

[potent kelp]

Then we'll see how it goes

[tranquil niche]

i think i broke it after reinstalling the last backup

[potent kelp]

We are taking a look into it, I appreciate your patience

[potent kelp]

The adjustments are now complete, and your server is running again. Please check it on your end and let us know if you are still experiencing any issues. @tranquil niche

[shell mango]

Thank you very much mate! We appreciate your kindness and work!

[tranquil niche]

thank you very much, its up for now i will tell you if any other issues accrue