#infinite loading screen

1 messages · Page 1 of 1 (latest)

pastel rain
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I guess this is a known issue, but I was playing on my work pc earlier today, got home, and now I can't load into the game. It just gets stuck on the loading screen. I've restarted my pc, uninstalled the game, deleted the cache, and reinstalled. Is there a known workaround for this?

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well at least i've finally got passed the loading screen

muted otter
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@pastel rain how

shadow kiln
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I had this problem and it was caused by corrupted cloud save. I disabled the cloud saves in steam settings, started the game, turn cloud saves on with the game running, and quit the game which forces steam to upload/overwrite the cloud save.

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when I disabled the cloud saves on steam, the game fired right up no issue. key note as if it doesn't fire up, you have another problem

pastel rain
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i could not get the saved file to come up.. I was forced to start anew. Thankfully I wasn't too far progressed

young sleet
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hey ppl, since the topic is already posted, i have kind of the same issue... regardless hosting the game or joining a friends i stuck on the infinite loading screen.. i can hear music, water and seagull (so i assume it is not frozen or something), also the tips on the bottom are changing.. i have disabled the cloud saves as suggested but no difference. i checked also the files, no repair was needed. did all the tips with firewall, router restart etc and logged also via mobile phone hotspot but still not able to pass the loading screen.. any suggestion?

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tbh after some time, the game is not returning me back to the main menu or something... just this screen

shadow elbow
young sleet
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just FYI fixed the issue... https://www.youtube.com/watch?v=HvZZzPv51ok changed the DNS

Are you experiencing Connection Errors, Server Not Found, Can’t Join Servers, Multiplayer issues, or Lag in Windrose on PC? If you can’t connect online, get disconnected, or have high ping, this guide will help you fix it.

This issue is commonly caused by:

Unstable internet connection
DNS or IP configuration problems
Corrupted network sett...

▶ Play video
lyric venture
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Nothing works :c

visual edge
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I am also stuck on the loading screen not even reaching main menu or character, I've never played the demo so i have no saved profiles, and ive been at this for 3 going on 4 hours, tried these solutions listed, nothing works. I bought the game a few days ago but today was the first day i tried to start the game.

lyric venture
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This is so sad 😞

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im still without play for that reason

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Im still on this screen

slender sage
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same for me, what the F did they changed? worked fine for days...

shadow elbow
shadow elbow
lyric venture
slender sage
slender sage
lyric venture
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I do the same

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But still stuck @slender sage

warped shell
lyric venture
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What we gonna do? Wait till next patch?

flint hound
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Whats up just finish doing the configuration on my server and i try to join im stuck in loading All Ports are open 7.7.7.7 and 7.7.7.8 game see it running but when i join im stuck in the loading page...............

restive gulch
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Ive tried everything to get my save back, still stuck on infinite loading 🙁

lyric venture
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Me too @restive gulch 🙁

visual edge
lyric venture
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Me too man 🫩 i have whole day trying to play but this sucks

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@visual edge

warped shell
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disable direct connect

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worked for me connecting with invite code with direct connect disabled

lyric venture
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How i disable direct conect? @warped shell

warped shell
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"UseDirectConnection": false,

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on server

lyric venture
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But im stuck on loading screen as soon i open the game

warped shell
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ah thats a different loading

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i get stuck on the loading when trying to join a server

lyric venture
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Did someone know how supposed to fix it and i can play?🥺 @warped shell

warped shell
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tried to delete this folder ?

C:\Users\defused\AppData\Local\R5

do a backup first, it will wipe your characters etc

lyric venture
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I do that already many times @warped shell but it doesn’t works 😪 it feela frustrating

warped shell
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if you already reinstalled the game and deleted that cache folder and issue persists, sounds like some hardware incompability with the game

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you not even able to go to settings menu etc ?

lyric venture
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@warped shell

lyric venture
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It stuck like this

warped shell
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damn, that sounds like some hardware or windows conflict

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tried to start the game directly from the game folder, but right click on it and Run as Adminstrator ?

lyric venture
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@warped shell i try too but doesn’t works

cold cipher
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When you encountering such symptoms in 95% of cases there is an Issue with your saves. We do see an issues that sometimes saves could get corrupted an it is more common when you play on several devices and use Steam Cloud to sync your saves between different machines. We do not know why this happens and currently investigating this. For now we recommend to disable Cloud Saves for Windrose while playing the game.

If your last session happened before Sunday the 19th and you now cannot load into the game, it is most likely that your save is corrupted and cannot be restored. But if you delete your save folder it should fix it for you.

HOW TO DELETE SAVES
Disable Steam Cloud saves.

Go to:

  • C:\Users%username%\AppData\Local\R5\Saved\
  • Delete SaveProfiles folder

On Sunday, April 19th we have released an update that backups your saves automatically every time the game or the server launches, so if you have played a session after Sunday 19th's update you have a save back up.

HOW TO RESTORE BACKUP FOR THE GAME CLIENT
Disable Steam Cloud saves.

Go to:

  • C:\Users%username%\AppData\Local\R5\Saved\SaveProfiles%your_Steam_ID%_Backups
  • Select the latest backup (or any preferred one). Backups are named by date and time.
  • Copy all contents from this folder (it should contain one folder + AccountDescription.json).
  • Navigate to: C:\Users%username%\AppData\Local\R5\Saved\SaveProfiles{your_Steam_ID}\RocksDB
  • Paste the copied files there (replace existing files if prompted).
lyric venture
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@cold cipher i try this but doesn’t works 🙁

light bramble
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I played last night on the home desktop, then made sure to upload to cloud. Even tested it on my laptop to make sure I was good for today, and it's infinite load screen season again 😒

cold cipher
lyric venture
cold cipher
# lyric venture

can you please send me the screenshot of the SaveProfile folder where you delete the save?

lyric venture
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Sure

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@cold cipher

cold cipher
lyric venture
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@cold cipher yes

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I try it deleting

cold cipher
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can you please delete it again. try launching the game and tell me if it appeared again

lyric venture
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Yes

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The save profile folder right? @cold cipher

cold cipher
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this one

lyric venture
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Ok 👌🏻

cold cipher
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also amke sure that your game is shut down

lyric venture
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Yes i shut down

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Its works @cold cipher but where is all my progress?

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Many hours playing to get my stuff

cold cipher
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When you encountering such symptoms in 95% of cases there is an Issue with your saves. We do see an issues that sometimes saves could get corrupted an it is more common when you play on several devices and use Steam Cloud to sync your saves between different machines. We do not know why this happens and currently investigating this. For now we recommend to disable Cloud Saves for Windrose while playing the game.

If your last session happened before Sunday the 19th and you now cannot load into the game, it is most likely that your save is corrupted and cannot be restored. But if you delete your save folder it should fix it for you.

HOW TO RESTORE BACKUP FOR THE GAME CLIENT
Disable Steam Cloud saves.

Go to:
C:\Users%username%\AppData\Local\R5\Saved\SaveProfiles%your_Steam_ID%_Backups
Select the latest backup (or any preferred one). Backups are named by date and time.
Copy all contents from this folder (it should contain one folder + AccountDescription.json).
Navigate to: C:\Users%username%\AppData\Local\R5\Saved\SaveProfiles{your_Steam_ID}\RocksDB
Paste the copied files there (replace existing files if prompted).

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when was the last time you playd and everything was fine?

lyric venture
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Last time i play was on saturday, and Sunday morning i was trying to play but with the patch this happens

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So i was trying to play on the 19

cold cipher
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before or after the update?

simple hawk
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when is the update pls

lyric venture
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I was trying to play after the patch update but as soon i open the game stuck on loading

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@cold cipher

simple hawk
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im sick of this issue

cold cipher
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Gentlemen, I am very sorry that this happened to you and you have encounterd that issue 🙁

We have rolled out the emergency fix that creates backup save files, but it look in your case when you launched the game the save file was corrupted due to sync issue with Cloud saves. I am extreamly sorry 🙁

lyric venture
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So what we gonna do?

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@cold cipher

cold cipher
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I;m afraid the only option we have here sir is to start from scratch. Very sorry taht you have run into this issue

cold cipher
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here;s how to delete saves sir

light bramble
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So I can get into solo games doing this no problem. My issue is getting onto my nitrado dedicated, we kind of screwed on that atm?

supple crown
cold cipher
# supple crown then old save is gone ? Now we can only play new files?

If your last session happened before Sunday the 19th and you now cannot load into the game, it is most likely that your save is corrupted and cannot be restored. But if you delete your save folder it should fix the problem with loading into the game, but you will have to start from scratch.

HOW TO DELETE SAVES
Disable Steam Cloud saves.

Go to:

  • C:\Users%username%\AppData\Local\R5\Saved\
  • Delete SaveProfiles folder

On Sunday, April 19th we have released an update that backups your saves automatically every time the game or the server launches, so if you have played a session after Sunday 19th's update you have a save back up.

HOW TO RESTORE BACKUP FOR THE GAME CLIENT
Disable Steam Cloud saves.

Go to:

  • C:\Users%username%\AppData\Local\R5\Saved\SaveProfiles%your_Steam_ID%_Backups
  • Select the latest backup (or any preferred one). Backups are named by date and time.
  • Copy all contents from this folder (it should contain one folder + AccountDescription.json).
  • Navigate to: C:\Users%username%\AppData\Local\R5\Saved\SaveProfiles{your_Steam_ID}\RocksDB
  • Paste the copied files there (replace existing files if prompted).
cold cipher
fervent sorrel
cold cipher
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glad it helped!