#Nitrado Server Crashed

1 messages · Page 1 of 1 (latest)

royal geyser
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Hi Server crashed. Tried to stop and restart, said there was an update, but was stuck in a restart loop apparently. Tried to restore old save, same thing. Help?
Server 24989

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Update, restore to last save finally worked, however I LOST a ton of my build. UGH.

thin garnet
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Hello Nells, sorry to hear about the lost progress.
Just to confirm this only happened once the update came out correct?
Was there something else done prior to the server crashing?

royal geyser
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Hi! Yes that is correct, we had just killed the Undead, gathered the loot, and were working on the Blackbeard camp, when it crashed. I think I saw someone was updating the server? Maybe could we get a notification, that way we could save at that moment.

thin garnet
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I see, can you give me the service or user ID?
Since the one you've sent isn't directing me to a profile with a server.

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Just to check out the log files and events

royal geyser
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KK gimme a fewm just got punted again

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[2026.04.18-13.56.51:545][977]LogWindows: Windows GetLastError: The operation completed successfully. (0)
[2026.04.18-13.56.51:550][977]LogOutputDevice: Error: === Crash Stack Trace: ===
[2026.04.18-13.56.51:551][977]LogOutputDevice: Error:
[2026.04.18-13.56.51:551][977]LogOutputDevice: Error: [Callstack] 0x00007ff63f9d4fe6 WindroseServer-Win64-Shipping.exe!UnknownFunction []
[2026.04.18-13.56.51:551][977]LogOutputDevice: Error: [Callstack] 0x00007ff64269b31d WindroseServer-Win64-Shipping.exe!UnknownFunction []
[2026.04.18-13.56.51:551][977]LogOutputDevice: Error: [Callstack] 0x00007ff63f9620b3 WindroseServer-Win64-Shipping.exe!UnknownFunction []
[2026.04.18-13.56.51:551][977]LogOutputDevice: Error: [Callstack] 0x00007ff63f8d095a WindroseServer-Win64-Shipping.exe!UnknownFunction []
[2026.04.18-13.56.51:551][977]LogOutputDevice: Error: [Callstack] 0x00007ff643412283 WindroseServer-Win64-Shipping.exe!UnknownFunction []
[2026.04.18-13.56.51:552][977]LogOutputDevice: Error: [Callstack] 0x00007ff6433f7584 WindroseServer-Win64-Shipping.exe!UnknownFunction []
[2026.04.18-13.56.51:553][977]LogOutputDevice: Error: [Callstack] 0x00007ff64345df97 WindroseServer-Win64-Shipping.exe!UnknownFunction []
[2026.04.18-13.56.51:553][977]LogOutputDevice: Error: [Callstack] 0x00007ff642a0841c WindroseServer-Win64-Shipping.exe!UnknownFunction []
[2026.04.18-13.56.51:553][977]LogOutputDevice: Error: [Callstack] 0x00007ff6428c1a42 WindroseServer-Win64-Shipping.exe!UnknownFunction []
[2026.04.18-13.56.51:553][977]LogOutputDevice: Error: [Callstack] 0x00007ffe7dbb268a ucrtbase.dll!UnknownFunction []
[2026.04.18-13.56.51:553][977]LogOutputDevice: Error: [Callstack] 0x00007ffe7e2c7ac4 KERNEL32.DLL!UnknownFunction []
[2026.04.18-13.56.51:553][977]LogOutputDevice: Error: [Callstack] 0x00007ffe80e7a8c1 ntdll.dll!UnknownFunction []
[2026.04.18-13.56.51:553][977]LogOutputDevice: Error:

stable tide
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Same here, got the following

[2026.04.18-13.58.41:862][ 89]LogOutputDevice: Error: === Crash Stack Trace: ===
[2026.04.18-13.58.41:862][ 89]LogOutputDevice: Error: 
[2026.04.18-13.58.41:862][ 89]LogOutputDevice: Error: [Callstack] 0x00007ff7581f4fe6 WindroseServer-Win64-Shipping.exe!UnknownFunction []
[2026.04.18-13.58.41:862][ 89]LogOutputDevice: Error: [Callstack] 0x00007ff75aebb31d WindroseServer-Win64-Shipping.exe!UnknownFunction []
[2026.04.18-13.58.41:862][ 89]LogOutputDevice: Error: [Callstack] 0x00007ff7581820b3 WindroseServer-Win64-Shipping.exe!UnknownFunction []
[2026.04.18-13.58.41:862][ 89]LogOutputDevice: Error: [Callstack] 0x00007ff7580f095a WindroseServer-Win64-Shipping.exe!UnknownFunction []
[2026.04.18-13.58.41:862][ 89]LogOutputDevice: Error: [Callstack] 0x00007ff75bc32283 WindroseServer-Win64-Shipping.exe!UnknownFunction []
[2026.04.18-13.58.41:862][ 89]LogOutputDevice: Error: [Callstack] 0x00007ff75bc17584 WindroseServer-Win64-Shipping.exe!UnknownFunction []
[2026.04.18-13.58.41:862][ 89]LogOutputDevice: Error: [Callstack] 0x00007ff75bc7df97 WindroseServer-Win64-Shipping.exe!UnknownFunction []
[2026.04.18-13.58.41:862][ 89]LogOutputDevice: Error: [Callstack] 0x00007ff75b22841c WindroseServer-Win64-Shipping.exe!UnknownFunction []
[2026.04.18-13.58.41:863][ 89]LogOutputDevice: Error: [Callstack] 0x00007ff75b0e1a42 WindroseServer-Win64-Shipping.exe!UnknownFunction []
[2026.04.18-13.58.41:863][ 89]LogOutputDevice: Error: [Callstack] 0x00007ff91099268a ucrtbase.dll!UnknownFunction []
[2026.04.18-13.58.41:863][ 89]LogOutputDevice: Error: [Callstack] 0x00007ff913087ac4 KERNEL32.DLL!UnknownFunction []
[2026.04.18-13.58.41:863][ 89]LogOutputDevice: Error: [Callstack] 0x00007ff9148ca8c1 ntdll.dll!UnknownFunction []
[2026.04.18-13.58.41:863][ 89]LogOutputDevice: Error: ```

Apparently GsStream is broken and couldn't connect to Cm 👀
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Also hosted on Nitrado mind you

royal geyser
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UGH...I used to have a G-Portal Server, mebbe I will go back to their servers. This is awful. I JUST re-built what I lost last night. And with no clear way to backup my server (that I can find), this is beyond frustrating.

stable tide
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tbh we never had any issues with Nitrado, even when there was connectivity issues apparently we had none. But you do you

royal geyser
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I do think they should let folks know if they are monkeying with the servers, so we can log and not lost stuff.