#Fatal Error Message (RESOLVED)

1 messages · Page 1 of 1 (latest)

compact sphinx
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EDIT SOLUTION:

Disabling Cloud Save and restarting Steam + Reverifying Game Files seems to have worked.

Trying to play my solo game, but when I select my character and game on the main menu, I'm getting a "Fatal Error" error during loading.

Any advice on how I can fix it so I can keep playing?

Playing on PC, through Steam. Solo Game.

Edit Updates:

Tried reverifying game files via steam, still can't load into save.
Tried starting a new Archipelago with existing character: loads in fine with character equipment
Checked the MANIFEST-XXXXXX numbers matched in \Accounts\CURRENT
Checked to make sure there was only one file in \Accounts\CURRENT

Still crashes when trying to load into original saved Archipelago with base and ship.

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foggy gust
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Good day sir. Do I understand correctly that this is the first time you are launching the game? you hvan't played before?

compact sphinx
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No, I've playing it for the last couple of days. Worked fine yesterday and then again this morning; but now after a day at work when I try to load in to my existing game it crashes during loading.

Game starts fine; I get to the main menu; pick my character, pick "solo", then click to load my Archipelago, this comes up during the loading screen. If it helps,after a little while I can hear the game noise (dodos and waves etc) and the sounds of my character equipping himself but then I get the error message before the game switches from the loading screen to actual gameplay

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I've also reverified my game files via Steam to see if that was the cause, and still no joy.

compact sphinx
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I've also tried starting a new Archipelago.... seems I can load into that without issue without my existing character and his equipment; but I can load into my original Archipelago with my base.

foggy gust
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i'm sorry I am back now

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did you try to play the game on several devices?

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unfortunately it looks like we are having an issue with Steam Cloud saves and when one updates our saves through steam cloud there is a chance of corrupting the save files :((

it looks like this might be your case.

I am very sorry that happened sir

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ther is a chance that yo ucould restore the save, but there is no guarantee that it would help.... but let's try if you don't mind

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Option number one:

  1. Disable steam cloud saves
  2. %Localappdata%\Local\R5\Saved\SaveProfiles(some numbers)\RocksDB\0.10.0\Accounts(some numbers)\CURRENT
  3. Open with any text editor (notepad), it will contain text like MANIFEST-000005
  4. In same folder look for file called MANIFEST-XXXXXX
  5. If file name is not the same as from CURRENT step 3 - rename it to match step 3.
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if you see that MANIFEST numbers are the same

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ocne again, very sorry this happened 🙁

compact sphinx
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Thank you 💙 I'll give that a go and update accordingly

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Just tried that and it looks like the Manifests in the Account folder matches... I did look however but my Player and World Manifest don't.

%Localappdata%\Local\R5\Saved\SaveProfiles(some numbers)\RocksDB\0.10.0\Accounts(some numbers)\CURRENT
%Localappdata%\Local\R5\Saved\SaveProfiles(some numbers)\RocksDB\0.10.0\Players(some numbers)\CURRENT
%Localappdata%\Local\R5\Saved\SaveProfiles(some numbers)\RocksDB\0.10.0\Worlds(some numbers)\CURRENT

Are the Manifests supposed to match between folders?

Within each folder the Manifest in CURRENT matches the File MANIFEST-XXXXXX, but each folder has a different XXXXX

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(I also only have one Account/Player/World folder so its not like in the video)

foggy gust
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Yes it looks like we can not restore your save. Very sorry about that :(( WE are investigating what coul've led to this, but it could take time.
If you decide to start over, I wold recomment to disable cloud saves for now

compact sphinx
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Will do; thank you for your help. I'm not too worried, Early Access is always temperamental; Mostly I wanted to reach out to let you know there was an issue so you were aware rather than because I wanted to restore my save. Thanks again.

foggy gust
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Thank you very much for understanding sur! And very sorry for the inconvinience!

compact sphinx
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Updating this in case anyone else has a similar issue and ends up reading this:

Disabling Cloud Save and restarting Steam + Reverifying Game Files seems to have worked.

Not sure how or why, but the save that was crashing yesterday, is now working.