#Stuck on loading screen after launching the game.

1 messages · Page 1 of 1 (latest)

nimble pendant
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After the initial launch, the game goes past the Unreal Engine logo but gets infinitely stuck on the following loading screen. Usual advice such as deleting the saved folder in appdata, file verification, reinstalling, changing the drive does not work. Please help.

potent token
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One other issue that may cause that is rare or non unicode supported symbols in windows user username

nimble pendant
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might be a problem with polish letters like ł, ń, etc?

potent token
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Yes, might be

nimble pendant
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i've changed my windows username, i'll reinstall the game and see if it works

potent token
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Deleting saved folder should be enough

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No need to reinstall the game

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Press Win+R -> %localappdata%\R5
Delete "Saved" folder

nimble pendant
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I have changed my microsoft account name, but im trying to find a safe way to change the name visible on the files themselves

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However, are there plans for a patch to support such symbols? I assume plenty of people might have the same issue due to using their native tongue

potent token
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Yes, we're working on it, it's just quite tricky

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So can't give an ETA

arctic shard
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i have the same problem... tryed stuff i found online and no progress...
my profile name is R F , the windows in english... 🤷‍♂️

nimble pendant
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can i receive assistance with safely changing the username? the issue not resolved yet, unfortunately

potent token
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I suggest waiting for a fix then, we're working on it atm