#CANT CONNECT TO ONLINE COOP

1 messages · Page 1 of 1 (latest)

indigo cave
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we're a group of 4 who want to play the game together. my friend hosted a server and the other 2 friends joined but i cant, i get infinite loading. firewall doesnt seem to block it and 1 of the friends is playing on the same router as me so its not a router thing. please help

valid tangle
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Good day sir

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can you please provide more details:

  1. what kind of server you are trying to play on? host from game \ self hosted dedicated server \ rented server
  2. can you enter and play an offline game?
  3. can you create a Host game?
  4. Where are you from?
  5. WHat is the name of your ISP?
indigo cave
valid tangle
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do you hink you can try to hook up to a hotspot wifi shared through your phone? and see if it works?

indigo cave
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i get no signal here, i changed to automatic DNS cause i had a 8.8.8.8 and gonna try to connect, ill let you know how it went

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it did not work

valid tangle
indigo cave
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any other solutions i could try while we're here? ive seen you get the coop connection issues alot

indigo cave
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should i try to connect now?

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nothing changed

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still infinite loading

valid tangle
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hmm

indigo cave
valid tangle
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can yo utry restarting your PC after installing WARP please if you didn' to this yet?

indigo cave
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I did

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no connection

valid tangle
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wher are your friends from, also from greece?

indigo cave
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yes

valid tangle
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b5a4ad90

can you try connecting to this server please?

indigo cave
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one is sitting next to me, playing from the same router and playing just fine

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yes, one second

valid tangle
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so ther is an issue that we have right now, and that it is common that players have issues playing from the same network

indigo cave
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server not found

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i cant join the server even when she's offline though

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she connected to a server first if thats worth something

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we had an issue in PUBG where we couldnt play on the same lobby but i could play when she was offline

valid tangle
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do you have Vanguard installed by any cahnce? from riot?

indigo cave
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here we tried it and i cant connect. ever.

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yes

valid tangle
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can you disable Vanguard and try to connect

indigo cave
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yes

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give me a moment

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nope

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closed vanguard, still cant connect

valid tangle
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are you on wifi? do you hink you can connect with an ethernet?

indigo cave
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im connected via ethernet

valid tangle
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and the other PC your friend is playing from?

indigo cave
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also ethernet

valid tangle
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gotcha

indigo cave
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the ipv6 part?

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nothing changed

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still cant connect

valid tangle
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do you hink you can try to see your router setting and see if it blocked windrose.support?

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yeah bu then your friend would not be able ot play....

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i'm afraid i have run out of options right now, but we are working SUPER HARD to get he fix out of the door that should help you to fix your issue

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it's like the entire engineering team is on it working 19\7

indigo cave
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let them sleep a bit more, could help them be more productive 🤤

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neither google nor cloudflare dns worked btw

valid tangle
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we are tryting to preapre an update that hsuld hopefull yadress your issue... will see if we can push it our in a few upcomming days

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sorry for the inconvinience

indigo cave
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please do your best, we are very excited to play:) thank you for the time

valid tangle
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Kalamera sir!

We have release an update today taht allows Direct IP connection. Y ou should, in theory, now be able to connect with your friend on your local network with this. However In order for other players to connect to you via direct link you need to so some router shenenigans, we will try to come up with a quick guide soon. but it could take some time

indigo cave
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with direct IP i can connect in LAN. but via direct ip others cant join? only LAN?

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we are a team of 4, we cant play as 2

indigo cave
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is it possible that your server doesnt allow duplicate id requests?

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and since the other player from my LAN connected first im blacklisted?

valid tangle
sharp oceanBOT
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BUG REPORTING GUIDE

Please share your game logs, game saves, crash dumps, and DxDiag. These are essential for diagnosing and fixing bugs.

HOW TO FIND LOGS

Game logs are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

HOW TO FIND SAVES

Your saves are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:
• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:
R5\Saved\Logs

Dedicated server saves are located here:
R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

HOW TO FIND CRASH DUMPS

If crashes are involved, please share crash dumps:

Game client dumps (if play offline)
%LOCALAPPDATA%\Local\R5\Saved\Crashes
%LOCALAPPDATA%\Local\R5\.sentry-native

Server dumps (if you self-host from game client)
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\.sentry-native
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes

Dedicated server dumps
Windrose Dedicated Server\R5\.sentry-native
Windrose Dedicated Server\R5\Saved\Crashes

HOW TO FIND DXDIAG

Please also include your DxDiag report. This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

Any additional screenshots and/or videos are HIGHLY appreciated!

indigo cave
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which one?

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those are the logs in this link : C:\Program Files (x86)\Steam\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Logs

valid tangle
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ys, these are good, thank you!

indigo cave
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i tried with a vpn, still couldnt connect

valid tangle
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I have passed your logs to the tech team for investigation 😐

valid tangle
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okay.........
do you think you can change the name of your computer so it only has english letters?

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i know it sounds wierd but it could be the case

indigo cave
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Holy sht bro

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How did that work

terse sorrel
# indigo cave How did that work

How did you do this? What did you do? Please tell me. I have a similar problem. The game won't let me join the server. My friends can't join my server.

indigo cave
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after you change it, restart your computer and IF that was the case you will be able to play coop

terse sorrel
indigo cave
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you need to change the name of your computer, not your account information

image.png
terse sorrel
indigo cave
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have you tried all the other fixes in the FAQ?

terse sorrel
valid tangle
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glad it fianlly worked!

radiant loom
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i have the same problem, we changed setting in firewall. I managed to join my friend 2 days ago and then never again. So weird.

radiant loom
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worked joining with warp. But no enemy or friendly ship spawned in the world. XD