Nitrado server NOT WORKING

[trail wren]

Since the update the server just keeps stating it is restarting?

@deft tangle Here amigo

[deft tangle]

<@&1494048605265465539> can you please look into this. thank you!

[trail wren]

User-ID: 12919475 for Nitrado

[rigid star]

Mine is also dropping out something shocking since the update.

its updated, but now it won't stay up for more than 5 minutes without server stopping.

User-ID 9600537

[deft tangle]

@rigid star can you please start a new thread and ping me there I will come and ask Nitrado people to come and help you

[rigid star]

Sorry Drake absolutely mate. I didn't know if you wanted it all in a single thread or not. Will create now and ping.

[unkempt sun]

Hey! I can take a look Give me just a moment.

Just to confirm, it did start before the restart correct?

Has there been any progress on the server thus far?

[alpine steppe]

My server is having the same issue

[trail wren]

I was up till 6am playing then since waking up and trying to get on I have no luck

I tried to restore the server to the 10am one as that doesn't effect my progress

but If I got back further then I have to do way to much progress as I was playing for around 18 hours yesterday on stream.

[trail wren]

Any update?

Do I force start or stop? @unkempt sun

[unkempt sun]

Give me one second. Still looking into it

Would you mind if I tried making an adjustment to your server's backend? This typically takes 20-30 minutes depending on how large the save is.

[trail wren]

Anything to get it back up please

But without losing progress if poss

[trail wren]

@unkempt sun Any ETA?

[unkempt sun]

One moment let me check it.

Finishing it up. Give it a couple more minutes to complete.

Thank you for your patience! 🙂

[trail wren]

Please provide a update, I Live Stream and I am not able to work if this isn't up and running thanks in advance

[unkempt sun]

Looks to be restarting as of currently.

Currently watching to see if it starts up properly or not. If it does not we'll look into it further.

[trail wren]

@unkempt sun it has been restarting all day do you have a solution?

@narrow inlet @spring flint @patent cave @obsidian coral

[deft tangle]

<@&1494048605265465539>

[spring flint]

Hello @trail wren, I've reviewed your server and I see that it is currently in a running status, and can be found in-game

Are you still experiencing any other issues?

Never mind, I can see that there are two different Nitrado IDs in this support thread.

The issue with the restarting loop on your server is still being reviewed, @trail wren. We appreciate your patience.

[narrow inlet]

We just did another check on your server.

For context, restarts take a long time due to the high number of individual files in the game's save folder. We are working on improving that.

However, one of those restarts did just complete and the server sadly crashes with this error here:

[...]
Sync task finished with error. Tasks status false. MaxSyncTaskTimeout 60000 ms
Task
TaskNum 1. Type  loadDB. WaitToStart 60000 ms. ExecutionTime 0 ms. QueueSizeAtCreationMoment 0. TransactionNum -1
[...]

What this means is that while loading your world (after the server has exited the "restarting" status) the server took too long (more than 60 seconds) to load the save. We sometimes see this with save games that have grown very large. For reference, a fresh save file is at a few megabytes, your save is at 1.5GB.

We are currently investigating ways how we can grant the server more time to load the save.

[remote fern]

Can u check in my friend server, bcs he keep loop restart @unkempt sun User ID: 12918089

[narrow inlet]

Please create a separate thread

[remote fern]

can't post it bcs its full right now

[trail wren]

So what happens now? I have paid for 3 months this is the first time I have done this for my Twitch community, I make content and this has put me on hold.

[narrow inlet]

I understand that the situation isn't great. We are looking into options right now.

[trail wren]

Any ETA? It has been several hours now. I go live in half an hour

[narrow inlet]

I currently do not have an ETA, because we don't know what option will work in the end.

I know that 's not what you'll want to hear. I'm sorry.

[trail wren]

Ok so where do I complain, this sadly will make windrose get a bad review, you can't offer a service and not receive it.

[narrow inlet]

Good news! We have been able to repair your server and have successfully connected!

[trail wren]

Thank you! Hope this helps you help others in the future.

[narrow inlet]

Absolutely! Your case has helped us understand the underlying issue of exceedingly large save files and we are now looking at long-term solutions. Thank you for your patience. Game launch weeks are always a wild ride, but we are doing our best!

[trail wren]

So I had to change the password of the server as I can not remove anyone from the server and now it won't restart again?

[narrow inlet]

Checking

[trail wren]

Seems to be back working thanks

Nvm it has restarted again

[young solstice]

@narrow inlet @unkempt sun Server still restarting 20 min....12918338

[narrow inlet]

It is up now, we probably made a small mistake during the repair work, sorry about that.

[narrow inlet]

Please create a separate thread

[covert arch]

do you have to pay for Nitrado servers?

[spring flint]

Yes

[trail wren]

The server isn't working again?

@ionic mirage can you ping nitrado please?

[ionic mirage]

<@&1494048605265465539>

[spring flint]

Hello @trail wren, I'm doing some adjustments to your server backend in an attempt to resolve the issue, I appreciate your patience.

[spring flint]

The adjustments are now complete, and your server is running again. Please check it on your end and let us know if you are still experiencing any issues. @trail wren

[reef imp]

Hey, since the update me and the boys can't seem to get in. even with the inv code it's saying server not found, and I can't join from recent servers 😬

[spring flint]

Please create a different thread

[gritty hatch]

@unkempt sun @spring flint im on deathwishes server so from my last bug report before you fixed his server it is now doing it again i cannot join the server my game instantly closes it self everytime i join his server but i can get into a single player world no problem so the fix for me to be able to get back into the server was when you fixed his server

since the update i cannot get back in

[gritty hatch]

@fervent hollow

@narrow inlet

[narrow fable]

@gritty hatch I was able to join the server without any problems. Regret to say the problem relies with your connection to the server.

Please check https://playwindrose.com/faq/ in the section related to connections.

[gritty hatch]

for the game to instantly close is a connection problem?

[gritty hatch]

i have already tried all these none of them worked

this was the issue i had before but when they fixed the server whatever the found to fix it fixed my problem