infinite loading with coop

[warm widget]

i am able to play solo/offline just fine but when i try to connect to a friend it is infinite loading with no audio i have done all the troubleshooting from the site forum as well as we both bought a VPN to try and fix it that way @granite pecan

[granite pecan]

Hello @warm widget

Can you please tell me if you can start a Host on your own from the game>

[warm widget]

yes i can host but when he tries to join he gets the same issue

also hello and thank you for the help @granite pecan

im stuck here currently for 45 mins

[granite pecan]

@warm widget can you friend start a Host from the game>

[warm widget]

yes we can both host servers individually but once we try to join each other it is an infinite loading screen

[granite pecan]

can you and your frind do this for me please:

Win + R - Enter "cmd"- press Enter

and paste these thees links in there (one by one, pressing enter after each time you enter a string) and show me screenshots afterwards:
curl -i https://r5coopapigateway-kr-release.windrose.support/ping
curl -i https://r5coopapigateway-eu-release.windrose.support/ping
curl -i https://r5coopapigateway-ru-release.windrose.support/ping

[warm widget]

these are my 3 lines ran

these are my friends 3 lines ran

@granite pecan are those the correct screenshots?

[granite pecan]

yes thise are good

yes

these are good

can you tell me where are you from? and what is the name of your ISP?

[warm widget]

me kentucky U.S.A Spectrum

friend Minnesota U.S.A Spectrum

[granite pecan]

gotcha... so Spectrum is one of the ISP taht blokced us for some reason, and sent our support domain to balcklistm, thes is the most likely cause for you not to be able to join. They should have an app called something like.... Spectrum Shield or Spectrum Security

do you happen to know how to access it?

[warm widget]

we have both disabled that and enabled UPNP

[granite pecan]

we are investigating this and treying to reach out to them, but had no luck so fat

[granite pecan]

can you try rebooting your PCs and rounters as well? if you hvan't donw this yet?

[warm widget]

we have both restarted the routers and modems as well as done a full power cycle on the pcs as per the FAQ page on the site

[granite pecan]

do you hink you can try to connect your PC via a hot spot from your mobile phone and see if you can start a host game after this?

[warm widget]

i also tried that a bit earlier to connect i even used a vpn on my phone after the initial attempt and still nothing

as did he

[granite pecan]

do you hink you can try to install this and try with this turned on?
https://one.one.one.one/

this is somethign that helped alot of people

[warm widget]

one moment i will have him try

[granite pecan]

only after installing you need to make sure you also turn it on, it's off by default

[warm widget]

he is trying to open the application after install but it wont open

[warm widget]

same thing i have been stuck at a loading screen for several minutes trying to load in

[granite pecan]

it could be sitting in his tray, over here:

[warm widget]

we figured it out a while ago but its the same loading loop

im trying to host now to see if he can join me

he is unable to join me

so neither one of us can join still regardless of who hosts

[granite pecan]

did he try to reboot his PC? after installin this app? Can he try to do it and see if he can load it?

[warm widget]

yes we both rebooted after we installed cloudflare warp and verified game files before we launched

[warm widget]

im sorry i mean cloudflare is working but the game still has a loading loop trying to get into the servers together i should have worded that better my apologies

[granite pecan]

hmmm

can you try connecting to this server?
b5a4ad90

passwoird in DM

[warm widget]

one moment im restarting the game since i was in a load screen

it says server not found

[granite pecan]

hmm... something is blocking you, but I can not understand what...

can you install 1.1.1.1 andable it and give it another try?

[warm widget]

i have it installed i had it turned on when i tried to join your server as well

[granite pecan]

can you try connect back to your hotspot and try to connect to this server with WARP turned on?

[warm widget]

one moment swapping over

i am getting the same thing

[granite pecan]

can you send me your logs please?

[slim bluff]

BUG REPORTING GUIDE

Please share your game logs, game saves, crash dumps, and DxDiag. These are essential for diagnosing and fixing bugs.

HOW TO FIND LOGS

Game logs are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

HOW TO FIND SAVES

Your saves are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:
• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:
R5\Saved\Logs

Dedicated server saves are located here:
R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

HOW TO FIND CRASH DUMPS

If crashes are involved, please share crash dumps:

Game client dumps (if play offline)
%LOCALAPPDATA%\Local\R5\Saved\Crashes
%LOCALAPPDATA%\Local\R5\.sentry-native

Server dumps (if you self-host from game client)
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\.sentry-native
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes

Dedicated server dumps
Windrose Dedicated Server\R5\.sentry-native
Windrose Dedicated Server\R5\Saved\Crashes

HOW TO FIND DXDIAG

Please also include your DxDiag report. This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

Any additional screenshots and/or videos are HIGHLY appreciated!

[granite pecan]

this

[warm widget]

im trying to find it but the directory isnt pulling on my c drive

found it @granite pecan

[granite pecan]

We will try to look at this with out tech team