Infinite Loading on Title Screen

[daring sky]

I am a Japanese user. This is a direct translation, so it may be difficult to read.

When I launch the game, ambient sounds play and a loading message appears, but the screen does not change even after waiting for several tens of minutes.

Also, even when the title screen appears, only an "Exit" button is displayed in the lower left corner, and I cannot start the game.

I am using Windows 10, and there is sufficient free space on both the SSD and HDD.

I have tried updating and clean installing the GPU driver, verifying integrity, disabling Ethernet IPv6,
opening the properties of Windrose.exe in the installation folder and changing it to Windows 7/8 compatibility mode to launch directly from the executable file,
deleting the demo version, etc., but the game will not launch from either Steam or Epic Games.

I have also tried the troubleshooting steps on the official website, such as allowing the game through the firewall, switching DNS, clearing the DNS cache,
setting up port forwarding, and disabling Hyper-V, but there was no change.

There are no crashes during startup or gameplay.

[cedar hatch]

What is your windows user profile name is? Is it in latin? We are aware that game has issues with getting to %appdata% if profile name uses non-english letters in it :(

[daring sky]

Yes, it's in Latin letters.

[thin shadow]

Is it your first time launching the game?

[daring sky]

No, I was able to play it once on April 15th, but when I launched it today, it was in this state.

Cloud save data couldn't be synced, and I've uninstalled and reinstalled it several times, so I currently have no save data.

[thin shadow]

Ok, then you can do the following

Disable steam cloud saves, then delete following folder - %localappdata%\R5\Saved\

Your progress will be lost but since you've said that you have no save data that should not be an issue

[earnest gazelle]

Hi, the same problem here. Did all of the above, yet the problem persists. Suggestions?

[thin shadow]

Please create separate ticket

[idle dome]

After the update this still hasn't been fixed for me.

[dense fjord]

I have the same issue. I don't have non-standard characters. It's happening on both my laptop and desktop.

[daring sky]

I disabled Steam Cloud Saves and then deleted the save data in %localappdata%\R5\Saved, but it didn't change anything.

[thin shadow]

Can you give me log file please

[west crag]

BUG REPORTING GUIDE

Please share your game logs, game saves, crash dumps, and DxDiag. These are essential for diagnosing and fixing bugs.

HOW TO FIND LOGS

Game logs are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

HOW TO FIND SAVES

Your saves are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:
• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:
R5\Saved\Logs

Dedicated server saves are located here:
R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

HOW TO FIND CRASH DUMPS

If crashes are involved, please share crash dumps:

Game client dumps (if play offline)
%LOCALAPPDATA%\Local\R5\Saved\Crashes
%LOCALAPPDATA%\Local\R5\.sentry-native

Server dumps (if you self-host from game client)
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\.sentry-native
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes

Dedicated server dumps
Windrose Dedicated Server\R5\.sentry-native
Windrose Dedicated Server\R5\Saved\Crashes

HOW TO FIND DXDIAG

Please also include your DxDiag report. This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

Any additional screenshots and/or videos are HIGHLY appreciated!

[daring sky]

I apologize for the late reply.

I am sending you the game logs.

However, regarding the server logs, I could only find three folders: R5\Builds\WindowsServer\R5\Binaries, Content, and Plugins.

I also could not find any save data.

[daring sky]

I found the server logs and will send them to you.

[thin shadow]

Let me take them

[thin shadow]

Client log seems to be very short. Can you please give me whole log folder?

%localappdata%\R5\Saved\Logs