#online game crashes after hotfix update

1 messages · Page 1 of 1 (latest)

viral jackal
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Good day sir!

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Can you please sahre more details please on your issue.

How are you playing? What kind of server are you using? Host from game \ self hosted dedicated server \ rented server?

iron spoke
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Its ok my friends didn't have the game updated . But there is a new issue now. The lag is unplayable . Plus our characters are moving randomly with no input. Its unplayable at the moment. We are using the host from the game server only 2 of us on and both having the same problem. Its never been like this even in the demo

viral jackal
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hello again

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have you tried rebooting tyour PCs please?

also can you please tell me wher are you from?

iron spoke
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yes we both tried that , its been getting worse all day to be honest, and we are both from uk

viral jackal
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do you think you can try to cpnnect to hotspot from your phones and see if it's any better?

iron spoke
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forgive me for asking but why would that help. i have the highest available internet speeds thats available in our area . i run a cable from my router also so very little drop. it seems this is an issue with the hot fix that come out this morning as it did not do this yesterday or the day before or even on the demo. the lag i thought might just be the amount of traffic using your servers but the player moving randomly has nothing to do with internet .

viral jackal
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yes I understan that it may sound counter intuitive, but most likey the issue is not with your internet speed but something on the ISP level

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we have seen alot of isseus with various ISPs that were adding our backedn services to balck lists recently

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we are working on a fix on our end hot to mitigate this as well as tryginto reach out to ISPs and try to figure out thy this is happening

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and we are not using our servers to run the game, the game runs on your machine (in your case) what our services do thye just help to establish connection between you

iron spoke
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ahh ok got it , i can try the hot spot by my other friend is not so tech savy , ( elderly gentleman lol) but il try walk he through it . so if my computer wasn't the best system then would that affect other players game that join me on muiltiplayer ?

viral jackal
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I understand sorry for that, we are working on a solutiion that should help to adress this sisue very hard right now

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I dont think that running this on hotspot isn a long term is a good idea I just want to understand if this would help you at all at the moment

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and sorry for the invonvinience

iron spoke
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no your good please dont apologise. your working incredibly hard to get this issues fixed so for that i thank u . i will try the hot spot on my own and see if that helps

viral jackal
iron spoke
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Hot spot has made no difference sorry. Still exactly the same

viral jackal
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Very sorry to hear that sir, If you have a moment, can you please send the logs from the log folder?