#Dedicated server disconnects with BL error

1 messages · Page 1 of 1 (latest)

sharp mountain
#

Players are intermittently disconnected from a dedicated server due to an apparent internal server-side “BL” (business logic, I assume) failure.

Details:
While playing on a rented dedicated server, I get disconnected unexpectedly during normal gameplay (no obvious lag or network interruption beforehand).

From the server logs, the disconnect appears to originate from an internal server-side error rather than a client/network issue. Specifically, the server logs show:

  • Unexpected BL disconnect
  • Followed by account/session termination: Reason 'BL disconnected'
  • Then Unreal reports ConnectionTimeout during connection teardown

This suggests the BL subsystem is terminating the session first, and the network timeout is a side-effect, not the root cause. This particular instance occurred after ~20 minutes of gameplay, but the issue has happened multiple times. No single gameplay action (combat, building, quests) consistently triggers it.

I also see a Sentry report generated at the time of failure: c3fb5f8f45c645daf78e183be1598fd0

Logs / Saves / DxDiag:
Relevant excerpt from server log:

Unexpected BL disconnect. AccountId ...
Disconnect account... Reason 'BL disconnected'
UNetConnection::SendCloseReason:
 - Result=ConnectionTimeout

Full log snippet covering the disconnect is available if needed.

Screenshots / Videos (optional but strongly encouraged):
N/A

📎 log-sample.txt
toxic mural
#

Thank you for the detailed report! If possible - send your full logs and a save, just in case. We'll look into it.
Logs and save:

gritty fiberBOT
#
BUG REPORTING GUIDE

Please share your game logs, game saves, crash dumps, and DxDiag. These are essential for diagnosing and fixing bugs.

HOW TO FIND LOGS

Game logs are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

HOW TO FIND SAVES

Your saves are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:
• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:
R5\Saved\Logs

Dedicated server saves are located here:
R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

HOW TO FIND CRASH DUMPS

If crashes are involved, please share crash dumps:

Game client dumps (if play offline)
%LOCALAPPDATA%\Local\R5\Saved\Crashes
%LOCALAPPDATA%\Local\R5\.sentry-native

Server dumps (if you self-host from game client)
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\.sentry-native
SteamLibrary\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes

Dedicated server dumps
Windrose Dedicated Server\R5\.sentry-native
Windrose Dedicated Server\R5\Saved\Crashes

HOW TO FIND DXDIAG

Please also include your DxDiag report. This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

Any additional screenshots and/or videos are HIGHLY appreciated!

sharp mountain
#

I'd love a more secure place to upload logs (I/you/everyone ought to be concerned about leaking personal info)

delicate laurel
#

Just throwing out there that I have this exact issue as well, with the same error and near identical logs

thin swallow
#

I have the same issue on my server with direct connection mode. Multiple friends can login and play, server is stable, one specific friend gets disconnected every other day and once he does, he always gets disconnected on trying to log back into the server with similar issues. That same friend that gets disconnected can login to the server on a different character just fine, when he goes back to the problem character though it's the same result. Restarting the server, using invite code over direct, restarting client, checking games file and all the other common solutions do nothing.

My guess is there's something wrong with the routine that handles disconnections on the server side, he seems to get this issue specifically when his client crashes. If you'd like logs or any additional information let me know @toxic mural