i cant join my friends server when i join the server the game loading screen comes up then 2min later game automatically shuts down ive done this so many time reopen then try again same thing i cant join single player worlds either it does the same thing i cant play windrose ive uninstalled and redownloaded and still the same thing occurs
#game shuts down automatically when joining a server and single player
vital condor
jolly shuttle
Thanks for the report! When you say you can't join single player worlds - does this happen even if you're trying to play "solo-offline" or just when you are solo-hosting the server for your friends to join?
vital condor
Thanks for the report! When you say you can't join single player worlds - does ...
Earlier today it wouldn’t let me play solo the game just kept closing down on it self but now it wont let me join servers at all ive tried everything i can and that i know
I can play single player now
Just cant join servers
vital condor
Thanks for the report! When you say you can't join single player worlds - does ...
When i join a server it comes up with the loading screen then the game just closes
So i kept reopening it tried again and again and again there nothing comes up that tells me what the problem is also tried what nitrado gabriela gave me didnt work
jolly shuttle
I see, so its the online connection to your own server or any other servers that doesn't work.
There are currently several connection problems, we compiled all the solutions we currently know here:
https://playwindrose.com/faq
I suggest checking this list and trying those methods. It will be faster than me asking you to try them one by one.
vital condor
I see, so its the online connection to your own server or any other servers that...
Already tried this doesn’t work
jolly shuttle
Please, open your Windows Command Prompt and use this command:
telnet windrose.support 3478
What does it show?
sick anvil
Just browing the bugs and tried the telnet myself and does not connect.
rapid rose
im having a very similar issue to OP, and the command given by Cubert isnt even valid for me to try
sick anvil
windows 11 does not have telnet enabled by default.
dism /online /enable-feature /featurename:TelnetClient
rapid rose
typical microsoft
sick anvil
run cmd as admin then run the dism.
rapid rose
running the command and it says could not open connection to the host, connect failed
verified game files, deleted and remade new solo/offline world and the game is still crashing while loading into the solo world
fleet girder
I have the same issue, but I have windows 10
vital condor
Please, open your Windows Command Prompt and use this command:
telnet windrose.s...
not valid
vital condor
running the command and it says could not open connection to the host, connect f...
havin this same issue
jolly shuttle
not valid
if telnet doesn't work, run cmd as an administrator and use this command first:
dism /online /enable-feature /featurename:TelnetClient
it will enable your telnet, then you can run telnet
vital condor
if telnet doesn't work, run cmd as an administrator and use this command first:
...
alright ill give it a go
rapid rose
i did both of those and it says
"Connecting to windrose.support. . . Could not open connection to the host, on port 3478: Connect failed"
sick anvil
To make sure it not windows i have also tried form my linux box
jolly shuttle
If you can't connect there, you need to check the https://playwindrose.com/faq/#faq-isp
It is most likely an ISP problem - your ISP blocks our servers as malicious and doesn't let you connect. There are instructions on what to do there.
vital condor
sick anvil
I AM the ISP (i run one) for mine and still fails.
vital condor
If you can't connect there, you need to check the https://playwindrose.com/faq/#...
already tried this it does not workl
jolly shuttle
Then all we can suggest is trying to use a VPN, or an app like https://one.one.one.one/
Some people reported it helped them to avoid the ISP block
vital condor
its weird yesterday and the day the game released it was all working fine and now its not
rapid rose
and why is it only happening now, when ive been playing for 20 hours without any issue? only after the most recent update
vital condor
and why is it only happening now, when ive been playing for 20 hours without any...
yep
now ive lost all progress on the server and cant play with friends
sick anvil
@jolly shuttle doing some TCPDUMP i can see the packets leaving the network, by no responce from yoour hosts.. you sure your host isnt running some DDoS tyep protection ?
vital condor
Then all we can suggest is trying to use a VPN, or an app like https://one.one.o...
vpn doesnt work tried my vpn
sick anvil
ALSO if your trying to "telnet" to STUN, STUN is UDP traffic not TCP. to Telenet will not responde anyway.
jolly shuttle
<@143365063938539520> doing some TCPDUMP i can see the packets leaving the netwo...
If you also have issues, post them in a separate thread. If you've already made the thread, please, wait until I get to it.
jolly shuttle
vpn doesnt work tried my vpn
Then its one of the more difficult issues with ISP. If VPN or similar services don't help, we can't really do much right now. All we can suggest is contacting your ISP and requesting to remove our servers from the blacklist. There is an instruction on how to do it in FAQ.
Other than that - we're working on alternative ways for online connections for one of the next game updates.
rapid rose
but why is it only an issue now? after playing for 20 hours...and then this update makes it so I cannot even play solo/offline
jolly shuttle
but why is it only an issue now? after playing for 20 hours...and then this upda...
Not being able to start a solo/offline game doesn't sound like a connection problem. If you have issues - please, start a new bug report thread.
vital condor
Then all we can suggest is trying to use a VPN, or an app like https://one.one.o...
Analysis reveals that one.one.one.one displays social media icons or links that do not connect to legitimate social media profiles. This deceptive practice is commonly employed to create false legitimacy and represents a significant indicator of fraudulent intent requiring immediate caution.
jolly shuttle
Analysis reveals that one.one.one.one displays social media icons or links that ...
hold on, let me double check
vital condor
i got this caution 💀
jolly shuttle
maybe I got the wrong link
No, it seems to be the link. Its not our official tool - just something other players reported to work for them
generally it just means "Try using different VPN services"
vital condor
Then its one of the more difficult issues with ISP. If VPN or similar services d...
tbh with you it shouldnt even be this way to play a game let alone you need some type of vpn or contact your provider just to play a game is just stupid
especially after all the progress i just lost
jolly shuttle
tbh with you it shouldnt even be this way to play a game let alone you need some...
Unfortunately, this is what certain ISPs did for our services without contacting us. We're currently trying to contact all the known problematic ISPs to request the unblock, but it takes time.
vital condor
Unfortunately, this is what certain ISPs did for our services without contacting...
can you contact aussie broadband 😂
jolly shuttle
can you contact aussie broadband 😂
https://www.aussiebroadband.com.au/ - this one?
vital condor
yes sir
jolly shuttle
We'll add it to the list. No idea if they even respond to us tho. You can also contact them and request to unblock our servers, since they are preventing your internet access for no apparent reason except "suspicion".
vital condor
We'll add it to the list. No idea if they even respond to us tho. You can also c...
why would it be suspicious
jolly shuttle
We currently have EU, RU and KR servers. Different ISPs for some reason mark different servers as malicious. We can understand why it happens for RU servers for example, but there is a lot of cases when even EU and KR ones get blocked. We're trying to find out what is the problem, but it takes time
vital condor
We currently have EU, RU and KR servers. Different ISPs for some reason mark dif...
i really wanted to play this game tho😂
give or take rough estimate how long you reckon it would take for this problem to get solved?
jolly shuttle
We're working on the alternative connection way right now (which doesn't require any of our servers to work at all), but I can't promise anything specific unfortunately. This is our highest priority issue, and it for sure will be in one of the nearest patches, so I hope its a matter of days, not weeks
vital condor
port 3478 is closed on my end so isp blocked
vital condor
We're working on the alternative connection way right now (which doesn't require...
i just tried my telstra moderm even that didnt work
jolly shuttle
We'll try to look into your case more, but we're going to need your logs and a save:
obtuse elkBOT
vital condor
We'll try to look into your case more, but we're going to need your logs and a s...
alright i can do that
jolly shuttle
C:\Users%USERNAME%\AppData\Local\R5\Saved\Logs
C:\Users%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
your path to installed game \Windrose\R5\Builds\WindowsServer\R5\Saved\Logs
boreal tusk
hi my server gportal crash full impossible connect
vital condor
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs
C:\Users\%USERNAME%\AppData\Loca...
this is what you want ye?
jolly shuttle
Yes, thats the logs folder. You need to make a an archive of it (winrar or 7z) and send it here.
And do the same with the other 2 folders I mentioned (server logs and SaveProfiles)
vital condor
Yes, thats the logs folder. You need to make a an archive of it (winrar or 7z) a...
the other 2 i cant see
says no file
no items match my search what i sent before
vital condor
Yes, thats the logs folder. You need to make a an archive of it (winrar or 7z) a...
i gotta unzip it ye?
@jolly shuttle
jolly shuttle
For saves:
C:\Users\ YOUR USERNAME ON THE PC \AppData\Local\R5\Saved\SaveProfiles
For server logs:
To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.
You need to add the folder to a zip archive, so it becomes 1 file - and send it here
vital condor
hold on
vital condor
For saves:
C:\Users\ YOUR USERNAME ON THE PC \AppData\Local\R5\Saved\SaveP...
i did said no results found
file type not supported
cant send it here
tried others to didnt work
jolly shuttle
this is what you want ye?
Open this folder again, then go 1 folder before this one and send a screenshot of what you see.
vital condor
vital condor
Open this folder again, then go 1 folder before this one and send a screenshot o...
alright
jolly shuttle
please, include the address in the screenshot, the one that is above the folder view
vital condor
please, include the address in the screenshot, the one that is above the folder ...
address?
vital condor
it opens with notepad so this doesnt show in the screenshot
jolly shuttle
it opens with notepad so this doesnt show in the screenshot
Do you have 7zip or winrar installed?
vital condor
Do you have 7zip or winrar installed?
Yes
jolly shuttle
Right click on the folder "logs" and choose "add to archive logs.rar" (or the similar thing for 7z)
Do the same with SaveProfiles folder
vital condor
Right click on the folder "logs" and choose "add to archive logs.rar" (or the si...
add to logs.rar or add to archives
@noble skiff
@jolly shuttle
theres 2 options its add to archives or add to logs.rar
jolly shuttle
add to logs.rar
vital condor
add to logs.rar
the proccess cannot access this file because it is being used by another proccess
i cant even use this app either wtf😆
jolly shuttle
You need to close the game and all the notepads, if you have any files from there opened
vital condor
You need to close the game and all the notepads, if you have any files from ther...
next?
jolly shuttle
Yes, thank you
We'll look into your case, but for now I don't have estimates on how long it will take.
crimson stratus
I'm having the same issue. Go to load up in solo/offline. once the loading screen appears it acts like its loading and then just sends me straight back to the desktop. NO errors shown. I cannot select the Online world i've been playing on with friends. I've got the SaveProfile compressed to a zip folder, ready to send. I do NOT have any log files to send tho.
vital condor
I'm having the same issue. Go to load up in solo/offline. once the loading scre...
we have to wait till a hotfix if they fix the issue
crimson stratus
I didnt want ya to feel alone with this issue! 😂
vital condor
I didnt want ya to feel alone with this issue! 😂
aye that is the way
now my friend cant access his server
it does thr same for him to now XD
crimson stratus
we have to wait till a hotfix if they fix the issue
I may have jumped ship too soon. I verified my files and steam did report corrupt files. (seems to be a trend with steam games. every other game i've had corrupt files as well.) redownloaded them and am now able to connect to solo. still cant connect to the server i've been playing on but im thinking that it hasnt updated yet.
vital condor
I may have jumped ship too soon. I verified my files and steam did report corru...
yep same thing happend to me to
rapid rose
After getting online today and trying again I have no issues getting onto my friends server, but im still having issues with the solo/offline, when i try to get into solo, it will be on a loading screen for awhile and then just crash to desktop.
vital condor
After getting online today and trying again I have no issues getting onto my fri...
get the nitrado to reboot the server that solved my problem
whatever they did with my friends server with rebooting it worked
rapid rose
I'm not having any issues with servers, especially since they arent playing through nitrado. my issue is still just solo/offline
vital condor
im not sure but whatever they did it helped me be able to play solo after joinin my friends server
vital condor
@jolly shuttle you can put this as solved nitrado helped find the solution to the problem thank you for your time