#When joining Online Server issue

1 messages · Page 1 of 1 (latest)

naive dune
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When I attempt to joing a multiplayer server my game goes to the loading screen then either returns to title screen or close completly without any error messages. I have played multiplayer the past two days no problem and have had no changes to my hardware or software in my PC.

gentle willow
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Good day sir.

can you please tell me what servers you've been using to play over the last 2 aday?

Host from game \ Self hosted dedicated server \ rented dedicated server?

naive dune
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A mix of player hosted and rented. All of yesterdays time was on a rented server that I am attempting to join today. The server is rented through Nitrado.

gentle willow
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<@&1494048605265465539> please take a look here

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Does host from game works for you now? Are you able to create a host game?

naive dune
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I can play single player and host my own game.

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I have tried with two diffeerent characters and both have the same issue.

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Cloud save is turned off, game is whitelisted in my firewall, and two players are activly in the server and have been for a little while.

gentle willow
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Can yo utell me your ISP please?

naive dune
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It is a local internet provider through my power company. They provide fiber internet.

gentle willow
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it looks fine

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some <@&1494048605265465539> could be helpful here

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Can yo uplease try to connect to the server and send me a log please?

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?bugreport

vernal quarryBOT
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BUG REPORTING GUIDE

Please share your game logs, game saves, crash dumps, and DxDiag. These are essential for diagnosing and fixing bugs.

HOW TO FIND LOGS

Game logs are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

HOW TO FIND SAVES

Your saves are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:
• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:
R5\Saved\Logs

Dedicated server saves are located here:
R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

HOW TO FIND CRASH DUMPS

If crashes are involved, please share crash dumps:

Game client dumps (if play offline)
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Crashes
C:\Users\%USERNAME%\AppData\Local\R5.sentry-native

Server dumps (if you self-host from game client)
C:\Program Files (x86)\Steam\steamapps\common\Windrose\R5\Builds\WindowsServer\R5.sentry-native
C:\Program Files (x86)\Steam\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes

Dedicated server dumps
Windrose Dedicated Server\R5\.sentry-native
Windrose Dedicated Server\R5\Saved\Crashes

HOW TO FIND DXDIAG

Please also include your DxDiag report. This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

Any additional screenshots and/or videos are HIGHLY appreciated!

naive dune
gentle willow
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can you playe with your friend okay if you host a game and he joins you and vica versa?

naive dune
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I can host and have a friend join but when I attempt to connect to their hosted server I get ckicked back to the main screen with no error.

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I just attempted a full uninstall and reinstall through steam with no success.

gentle willow
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I'm very sory but I really need <@&1494048605265465539> to try to help here as I'm a bit lost and can't think of any other ways on how to adress this iees for you sir.

naive dune
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I tried backing up my saved charcter data and made a new cahractger. I was able to join after doing that.

gentle willow
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hm... this is super wierd.

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I am super happy that it helped you. but... can you please send me another log please?

naive dune
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It helped to a degree except I have lost all character progress. I will get another log.

onyx egret
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Sorry for the delay, I'm stepping in ^^

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Is there something from our side still needed? Seems like you had issues with your previous character, right?

naive dune
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Im not sure what caused it but deleting and restoring my characters has allowed me to join.

onyx egret
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I'm glad to read that!

naive dune
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Well the issue has returned

onyx egret
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Hello @naive dune , have you tried by any chance with a VPN?

naive dune
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I have not. I currently do not have a VPN service.

gentle willow