#Nitrado Server not found

1 messages · Page 1 of 1 (latest)

proven ferry
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Hello @agile nymph ,
I just purchased a server from Nitrado and cannot join in game [Server not found]. I know you have a lot of requests right now, but here is my info:

Nitrado ID: 12939179.
Location: Texas.
ISP: ATT.
App allowed through firewall.

My friend who is in Florida under Cox internet cannot join either.
The server is fresh and I have not been able to initially connect to it.

I am curious to see if we are able to look into the backend, or if we are able to switch the Server location from LA to NY or whatever you think might be best.

lethal copper
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hello!

very sorry that you are havin this problem 🙁

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will ping <@&1494048605265465539> here

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and also ask some questions

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  1. Please try to start Host server from the game and tell me if it works for you
  2. I need you to ping some of our back end infrastrutute to see if there are any issues:

Win + R - Enter "cmd"- press Enter

and paste these thees links in there (one by one, pressing enter after each time you enter a string) and show me screenshots afterwards:
curl -i https://r5coopapigateway-kr-release.windrose.support/ping
curl -i https://r5coopapigateway-eu-release.windrose.support/ping
curl -i https://r5coopapigateway-ru-release.windrose.support/ping

proven ferry
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Here you go

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^the above is with cloudflare warp that I just installed. For your diagnostics, I'll try with warp off

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same result.

image.png
lethal copper
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cool, thank you!

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were you able to start a Host in the game?

proven ferry
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I hosted a game last night and friends were able to join. Trying again now.

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Hosting a game is confirmed working.

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Trying different VPN locations now

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VPN does not work (Tried Chicago, Dallas, and LA through NORD)

lethal copper
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We need <@&1494048605265465539> here to look at this

lethal copper
proven ferry
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I successfully connected to a friend's hosted server last night (non dedicated). And it looks like I can connect to your server/invite code as well.

lethal copper
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this is also a Nitrado machine.

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have you tried rebooting Nitrado server through their interface?

proven ferry
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Strange. Yes I have rebooted several times. Removed password as well.

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My best guess (and I’m not an IT professional by any means) is something tied to the server location for the Nitrado server. I have chosen Los Angeles for mine.

Might also just be some backend stuff needing Nitrado attention. It looks like they did something similar in other threads that were successful.

lethal copper
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Hard to tell sir. With your VPN arsenal you should be getting anywhere...

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Can you please try to connect to the server and send m elogs please

winter novaBOT
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BUG REPORTING GUIDE

Please share your game logs, game saves, crash dumps, and DxDiag. These are essential for diagnosing and fixing bugs.

HOW TO FIND LOGS

Game logs are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Logs

Server logs are located here:
R5\Builds\WindowsServer\R5\Saved\Logs

To get there, open Steam, find Windrose in your library, right-click it, then go to Manage → Browse local files. From there, archive the files in the Logs folder and share them with us.

Please name your logs in a way that describes the problem, for example: Crashedwhile_fighting_Dodo.log

HOW TO FIND SAVES

Your saves are located here:
C:\Users\%USERNAME%\AppData\Local\R5\Saved\SaveProfiles
Please close the game before archiving your saves!

If you are playing on a dedicated server:
• Stop both the client and the dedicated server.
• Find and archive your server logs and world save.

Dedicated server logs are located here:
R5\Saved\Logs

Dedicated server saves are located here:
R5\Saved\SaveProfiles

To get there, open Steam, find Windrose Dedicated Server in your library, right-click it, then go to Manage → Browse local files (or go to the folder where your Windrose Dedicated Server is stored).

Please close the dedicated server before archiving your saves.

HOW TO FIND CRASH DUMPS

If crashes are involved, please share crash dumps:

Game client dumps (if play offline)
C:\Users\%USERNAME%\AppData\Local\R5\Saved\Crashes
C:\Users\%USERNAME%\AppData\Local\R5.sentry-native

Server dumps (if you self-host from game client)
C:\Program Files (x86)\Steam\steamapps\common\Windrose\R5\Builds\WindowsServer\R5.sentry-native
C:\Program Files (x86)\Steam\steamapps\common\Windrose\R5\Builds\WindowsServer\R5\Saved\Crashes

Dedicated server dumps
Windrose Dedicated Server\R5\.sentry-native
Windrose Dedicated Server\R5\Saved\Crashes

HOW TO FIND DXDIAG

Please also include your DxDiag report. This is your PC specifications in .txt format:

• Press Win + R.
• Type dxdiag and press Enter.
• When the tool opens, click Save All Information.
• Save the .txt file and attach it to your report.

Any additional screenshots and/or videos are HIGHLY appreciated!

proven ferry
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How would you like those logs? Private Message?

lethal copper
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yes PM wors fine

proven ferry
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sent

lethal copper
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one last thing... can you and your friend connect if you host a game?

proven ferry
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I can host and join a friend's server with no issue. They can also join mine.

lethal copper
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sorry but we need Server prodivder here, i can not see any issues that I can help to fix

proven ferry
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No worries. We'll just wait for Nitrado. Hopefully our insights in this thread can help them out.

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Thank you for looking into this

lethal copper
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Thank you! And sorry I was not able to help

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you can play via regular host game and then trasfer your save to Nitrado 🙂

spare pivot
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@proven ferry Hello there, I'm Gabriela from Nitrado Support, we had a similar case from someone using Cox, and it worked for him to change the location of the server to Frankfurt, there's a high chance that there are some network or firewall rules affecting your connection to the server.

Would you like to test with a server located in Frankfurt?

proven ferry
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Sure! Thank you.
Ideally my server location remains in the US, as my group is all located in the US, but for diagnostic purposes, let's try a different location.

spare pivot
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Try to connect to this server, please @proven ferry

a14bed69
Pass: EdNmH3Ca

proven ferry
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I can connect.

image.png
spare pivot
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That server is located in Frankfurt, I would recommend you check if you have a firewall interrupting the connection, or check if you can attempt to use a VPN or another network to test, if moving the server to Frankfurt is not desired.

proven ferry
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I already tried to use Nord VPN locations in Chicago, Dallas, and Los Angeles. That did not work. Is it possible to move my server location to New York instead of Los Angeles? Is there a NY Test server that we can use where we can test that connection before doing so?

spare pivot
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Yes, I can assist youwith that, hold on

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Try to join this server, is based in New York:
ef649e8b
pass: fTbbTg3v

proven ferry
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It states server not found. It looks like it is just an issue with the US servers (LA and NY). If my server needs to be moved to Frankfurt to work, then I'd like to do so if you can help me with that

spare pivot
sudden canyon
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Hello! Just to follow up, were you still having issues with this? If so let me know and we'll give it a try moving it to Frankfurt.

covert stirrup
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It is just giving me "Server not found" as the error

sudden canyon
covert stirrup
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sure thing

proven ferry
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@sudden canyon @spare pivot
I did not make any changes and tried connecting to the server. I am able to connect to it. Did any of you change anything on the back end? If so, I recommend noting it for anyone who is encountering the same issue as me.